Virtual voice assistants have found their way into our everyday lives and are not stopping at customer service. On the contrary: Voicebots and other digital solutions have now established themselves as indispensable elements in customer service for clarifying and qualifying requests and intelligently forwarding customers to the right contact person if necessary. The advantage: customer inquiries can be processed faster and more efficiently. The virtual and real employees work hand in hand.
In the joint webinar by Spitch and NTT DATA, we will show you the potential of such an interactive voice solution using the example of Baloise Insurances, where a voice assistant is being used very successfully for telephone customer care in the "non-life insurance" business sector.
The webinar will be held in German and is free of charge. Click here for the detailed agenda and registration.
We look forward to your participation in this exciting webinar.
Spitch and NTT DATA are close partners in the implementation of digital language solutions. Well-known Swiss insurance companies are already among their customers.