Don't miss the impactful Call and Contact Center World (CCW) event – a congress fair for innovative customer dialog – and gain new knowledge and answers to the difficult questions in customer service. The event will take place from February 27 to March 2, 2023, at the Estrel Congress Center in Berlin. 

We will be there, hoping that you would join us. We look forward to welcoming you in person at the Spitch booth B14/C13, Hall 2. Secure your free trade show ticket by February 27 and place your order via events@spitch.ch. 

Please, make a note in your diary:

Feb. 28, 2023, from 3:00 - 3:30 p.m., Exhibition Forum Hall 3:

Spitch presentation: "Optimal Customer Communication in all Channels!" 

Spitch conversational AI (voice and text system) understands your customers' concerns in natural language. This means that customer intents and query topics can finally be handled by the right experts or processed automatically by Virtual Assistant, Speech Analytics, Voice Biometrics and other Spitch products with reliability and accuracy required by Tier 1 banks as well as market-leading companies in financial services and other industries. 

Spitch customers benefit from easily starting a project with one channel (e.g., text bot) and simply activating a voice channel later on, since the solution’s universal core functionality is already in place. Little or no customer data is required to ensure quick wins and rapid language model training thanks to the latest technology and out-of-the-box products. In addition, it becomes easy to conduct analytics on who calls, when, and why, as well as keep track of a wide range of other contact center metrics. 

We will show how such solutions work in practice using specific customer examples from Volksbank Mittelhessen and Versicherungskammer Bayern among others. You will also learn about Spitch best practices in the implementation of voice and text systems in customer service, employee support, and beyond – all over the world. 

Watch recent Spitch videos with client testimonies here