Automated voice dialog systems connect the customer with the right contact person and thus lead to effective interactions with greater satisfaction. You can find out how this works directly from Versicherungskammer Bayern (VKB) in our free webinar on March 22, 2023, 09:00 - 09:45 am.
Thousands of callers expect fast and competent answers to their queries from insurance companies every day. The challenge is forwarding customer concerns to the right experts automatically as well as processing them accurately and without delay. Legacy DTMF IVR solutions have an error rate of over 30%. They become a nuisance and make a negative impact on customer experience.
At VKB, the callers are asked about the topic of their queries directly by a virtual voice assistant; and they can answer in natural language in all dialects. VKB has so far succeeded in assigning 90% of the incoming inquiries to the appropriate expert teams.
Would you like to know more? - Click here for the detailed program and registration (in German).
We look forward to your participation in this exciting webinar.