Spitch, a global leader in AI-driven digital contact center solutions, announces their 2023 financial year results, including more than 150% growth in revenue, doubled valuation resulting from closing a Series A round, and the acquisition of many new reputable clients and partners. With over 70 enterprises using their conversational AI solutions globally, Spitch continues to cement its leadership positions.
The company has successfully completed a Series A investment round with reputable Swiss investors, driven by TrueValuePartners and FINAD Family Office. Funds were raised to support new products acquisition, focused scale up, and growing a team of over 70 talented professionals.
According to Gian-Marco Rinaldi, Senior Partner at FINAD, "Spitch's technological excellence and outstanding business performance, as well as their leadership position and deserved trust in our home Swiss market are key ingredients for future success." Christian Graber, CEO at TrueValuePartners, adds, "Customer acquisition and retention rate, including Tier 1 banks, insurance companies and public administrations, combined with the truly focused offering, make us convinced in the ambitious scale planned".
Spitch’s core development team has been continuously updating its technology and tool stacks, UX/UI, onboarding new languages, including Spanish and Arabic, with a new total of 12 languages, as well as enhancing existing and developing new Contact Center products such as omnichannel Virtual Assistants, Voice Biometrics, Chat Platform, Knowledge Base, Speech Analytics, and the Agent Assistant Suite. Managed services platforms were launched for certain verticals to reduce sales cycles and time to market even more.
Spitch remains the leading provider of conversational AI in Switzerland, with many existing customers and an outstanding retention rate, strong project pipeline, and trusted network of experienced partners. Trust in Spitch solutions and experience drives customers to perceive the company as a strategic partner and adviser, which made Spitch to restructure its Professional Services into Customer Success organizations. Spitch constantly proves its ability to replicate the Swiss success story and reputation in other countries, achieving leadership positions in Germany, Austria, Italy, the UK and the US. New regions like Gulf States, Middle East, Eastern Europe, and Latin America have been opened up this year.
Spitch’s 2023 financial year results are a testament to its commitment to innovation, customer success, and growth. The company's unique value proposition and strategic vision have attracted significant investments and partnerships, positioning it as a one-stop shop for Conversational AI platform and solutions in the global market. Alexey Popov, CEO at Spitch, states, that “just-started 2024 financial year is planned to be even more successful based on the strength of our team, product and pipeline potential”.
Please contact us for further information on the 2023 financial year results and Spitch solutions.