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Spitch Enhances Customer Care, Launches Customer Success Department

2 August 2023

Spitch Enhances Customer Care, Launches Customer Success Department

spitch news Customer Success Department EN.jpg Spitch, the leading global Zurich-headquartered provider of conversational AI solutions, is expanding the scope of its professional services and business consulting support on contact center digitalization and the shift to a proactive AI-driven customer service.

The recent creation of a "Customer Success Department" (CSD) at Spitch and the increase in the number of employees, including the assignment of high-caliber experts with hands-on implementation experience and a record of successful projects, will help Spitch customers to benefit from more in-depth strategic roadmaps for contact center digitalization, interactions automation, as well as the improvement of CX and employee experience transformation processes. The surge in strategic consulting expertise will also allow Spitch clients to utilize AI-driven predictive analytics for making highly personalized and proactive sales/support offers to end-customers.

The newly created CSD takes over the delivery of professional services being responsible for the implementation of current and future projects. It offers existing and new customers comprehensive support in all phases of their business development. Spitch’s CSD will also help to maintain strong relationships with customers, understanding their needs, goals and challenges. Spitch welcomes recently hired CSD personnel from Switzerland, Israel, Poland and Spain: four project managers, two engineers, four analysts, including one senior contact center analyst, and two data scientists.

Alexey Popov, CEO of Spitch, explains the reasons behind the creation of CSD: "The rapidly growing demand for our solutions makes it necessary to quickly and continuously expand our offering in the areas of delivery and professional services. Our response to this increased customer need is the creation of the CSD and the assignment of additional specialists, including the leading experts in the field of conversational AI deployment and contact center automation. I am convinced that the CSD will make a real difference and add significant value in realizing the full potential of our solutions. The main asset of Spitch is a loyal customer base of more than 70 global enterprises with a tremendous retention rate, and our attention is focused on keeping them happy".

Spitch's conversational AI platform with advanced features helps companies to provide the best possible service to its customers. With fast time-to-market, enhanced products including Speech Analytics, Virtual Assistant, Voice Biometrics, Chat Platform, Knowledge Base, Agent Assistant Suite, and integration of ChatGPT, Spitch's platform continues to set the standard for enterprise-class conversational AI. These products, with Customer Success Department support, can help Spitch clients to process customer interactions automatically, enable contact center agents to deliver a higher quality customer service proactively, and improve customer and employee experience.

Please contact us for more information about the Customer Success Department and Spitch solutions.