Josef Novak, one of the co-founders of the internationally successful Swiss provider of AI-powered customer success solutions, has played a vital role in implementing state-of-the-art technologies since its inception. His work has played a crucial role in establishing Spitch's current leading position in this dynamic industry.

With immediate effect, Spitch appoints Josef Novak as the Chief Innovation Officer. In this role, he will be responsible for Spitch's strategically central innovation division. He will help steering the development of new AI capabilities, collaborating with stakeholders and researching market trends to drive innovation. Josef Novak is based in Zurich and reports to Spitch CEO Alexey Popov.

Spitch's nine-year success story is also a story of innovation, which has been integral to the rapid growth of the Zurich-based company. Josef studied linguistics at UC Santa Barbara, followed by an M.E. in computer science at the Tokyo Institute of Technology and a Ph.D. at the University of Tokyo. His dissertation work focused on applied aspects of Automatic Speech Recognition and Grapheme-to-Phoneme conversion. He was also involved in speech technology startups and participated in research internships at the Japanese National Institute of Information and Communications Technology (NICT).

As one of the co-founders of Spitch, Josef has been instrumental in keeping Spitch at the forefront of the latest technology trends, helping to bring them to market and ensuring that partners and customers alike can benefit. He led the way in early VoIP efforts, championing the adoption of the MRCP, SIP and GRXML standards. Josef also initiated and oversaw the initial implementations of the Dialog Composer and Speech Analytics products, and introduced end-to-end speech-to-text technologies at Spitch.

Describing his new role, Josef Novak states: "Spitch's continued success depends heavily on our ability to innovate and bring the latest technologies to market without delay – especially today. As CIO, I will continue to drive new and untried ideas, just as I have done since we started the company. My goal is to continue strengthening our integrated innovation activities, thereby enhancing our company’s profile as well as our revenue and growth potential in the years ahead."

Contact us for further information about this appointment and Spitch products.