The meeting at Villa Sassa in Lugano, co-organized by Spitch and UMB, brought together over 60 C-level executives from the financial industry, public service, utilities, and other sectors, coming from Switzerland's Italian-speaking region and North Italy. It was a fantastic opportunity for insightful discussions, customer presentations, and networking on the future of conversational AI and digital transformation.

Valuable moments of practical expertise exchange included presentations by customers from utilities, public and financial sectors, sharing their experience and insights on what Conversational AI technology can achieve.

Alexey Popov, CEO of Spitch, formulated the company’s vision: “Conversational AI is no longer optional, but an essential element for any company that interacts with customers. Voice and text assistants are available 24/7, being able to provide requisite information on demand for both customers and employees, with complete analytics on all the interactions. However, the implementation of Generative AI must take place in a responsible and ethical manner, in full compliance with regulatory acts and data privacy requirements. Transparency and open communication with customers are key to building trust and ensuring effective adoption of these technologies.”

Martin Gartmann, CEO of UMB, said after the meeting: “The presentations from the customers have inspired the people present! I’m convinced it will boost our business development efforts in Ticino further and generate new interesting projects with the power of Spitch products and our UMB experts.”

Getting Conversational AI implementation right for business and government alike requires a clear strategy and a phased approach. Spitch and UMB are at your side to help define a balanced strategy, which combines enthusiasm for innovation with solid pragmatism.

Contact us to learn more about the event and Spitch solutions.