The Swiss Customer Service Summit (SCSUM) held on 26 September in Zurich exceeded participants’ expectations presenting plentiful opportunities for cutting-edge expertise sharing for visionary customer service leaders and CX champions. This year, Spitch was a Gold Partner presenting its latest AI innovations, including an exciting AI coaching solution for service centers, alongside a compelling case study from our valued customer, Migros Bank.

One of the key highlights for Spitch Team and other attendees was definitely the presentation by our client – “How Migros Bank Decodes the Wishes of Its Customers.” Speech Analytics and Conversational AI provided by Spitch proved truly instrumental for ongoing digital transformation at Migros Bank’s contact center. Solutions such as Voice Biometrics and 24/7 voice-driven Virtual Assistant helped improve the customer experience and transform the role of the customer advisors.

Spitch’s presentation delivered by Fidan Dina, Account Manager Switzerland, was also captivating allowing the large audience to understand the details of how AI-driven coaching solutions can effectively bridge the skills gap in service centers by offering personalized training that empowers agents to perform better.

A big thank you from the Spitch Team to our customer, Migros Bank, the organizers of this excellent event and other participants for valuable and enriching time together!

Contact us to learn more about Spitch solutions and how they can help your business.