The annual Spitch meeting was held in Barcelona this year, on 14 November at Gran Hotel Calderón, bringing together team-members from the company’s Zurich HQ and the country offices, as usual.
The meeting agenda covered company results and strategy presented by Spitch CEO Alexey Popov, insights on product and core development shared by Vadim Shchepinov and Igor Nozhov, as well as partner and customer success stories with a future outlook by Andrey Guselnikov and Pablo Reznik. The key takeaways were that Spitch is offering exactly the products and strategies that contact centers worldwide are hunting for, the clear vision for Spitch complete omnichannel conversational platform development towards deeper integration of different products and open RAG+LLM capabilities, as well as compliance with all existing and upcoming data protection and AI regulations, ideas on the new marketing pillars, as well continued emphasis on customer and partner success support.
The business development prospects and performance analysis were presented by Stephan Fehlmann and Piergiorgio Vittori with particular focus on what can be learned from the paramount success stories, and how to address product and tech concerns emerging from the market trends. The successful launch of islands of innovation webinar series and noticeable strengthening of market presence with different event formats was announced by Marketing, citing powerful impact in 18 dynamic events. The strong growth in digital communications presence and online media visibility with 66% increase in mentions was also reported, setting the stage for even stronger growth in 2025. Revamped branding, including a new website currently under development and Spitch 10th anniversary updates, are set to give Spitch a fresh and exciting new look.
The Innovation Initiative 2024 presented by Joseph Novak highlighted the ground-breaking, GenAI-powered Agent Onboarding and Coaching Simulator. This new product builds on LLM-driven customer service interactions that help conduct speedy inception training and onboarding of new contact center agents. Other ideas for brainstorming included gamification of customer service interactions, personalized soundscapes, predictive problem-solving, LLM-driven IVA monitor, etc. It was noted that interactions simulations can significantly reduce onboarding and upskilling costs for clients, allowing new agents to train independently until they build confidence and feel ready to offer high-quality service to real customers.
Importantly, global team meetings like this always offer excellent opportunities for getting to know each other for new staff-members, strengthening common company values that stand behind top-performing teams, exchanging critical lessons learned, and planning further ahead along the innovation path.
Contact us to learn more about the results of the Barcelona meeting, issues discussed, as well as about Spitch’s conversational AI products and solutions.
