In today's fast-paced business environment, enhancing customer interaction is paramount to staying competitive. Spitch, a leader in Conversational AI in Switzerland and globally, offers a suite of transformative solutions for contact centers in different industries—Virtual Assistants, Speech Analytics, Voice Biometrics, and the Contact Center Agent Assistant Suite—that are designed to supercharge customer service experiences. The Spitch platform supports over 50 languages in voice and most in text and enables customers to deploy on premise, in cloud or hybrid, meaning customers can digitally transform at their own pace.
Thanks to a strategic partnership with Genesys, accessing Spitch solutions has never been easier. Now available through the Genesys Premium AppFoundry, businesses can effortlessly integrate Spitch’s cutting-edge AI into their existing infrastructures, benefiting from streamlined billing and an enhanced installation experience. This simplified access means businesses can focus on what matters most—delivering exceptional customer experiences now.
Spitch and Genesys customers benefit from the flexibility and high-precision delivered by Spitch's omnichannel conversational AI platform, now further enhanced by integrating Retrieval-Augmented Generation (RAG) and Generative AI technologies. These advancements complement Spitch's robust in-house natural language processing (NLP) and natural language understanding (NLU) capabilities, as well as in-depth business domain knowledge, delivering a seamless and intuitive user experience across all touchpoints. By harnessing the power of RAG and GenAI, Spitch products offer unparalleled accuracy and depth in understanding customer queries, fostering meaningful and efficient engagements. This cutting-edge integration ensures that businesses can offer customer service automation based on personalized, context-driven responses in real-time, transforming customer service into a truly dynamic and intelligent interaction.
● Virtual Assistants: Revolutionize how customers interact with your business through seamless 24/7 automated assistance and agent support, reducing waiting times and improving satisfaction.
● Speech Analytics: Delve deep into conversations with both real-time and offline data extraction. Gain actionable insights to improve service delivery and customer engagement strategies through an easy-to-use dashboard.
● Voice Biometrics: Enhance security with effortless yet robust voice-based authentication and caller identification, ensuring your customer data's safety in accordance with the EU AI Act and applicable national legislation.
● Contact Center Agent Assistant Suite: Empower your agents with a complete set of tools that streamline workflow, improve employee experience and performance, and provide real-time support, enabling them to deliver personalized customer service.
The efficiency and synergy of the partnership between Spitch and Genesys are emphasized by Martin Veselka, VP BNL & CEE at Genesys, who states: “Genesys and Spitch have been partnering since 2017 and share many of the same customers. The recent launch of Virtual Agents, Agent Assistant Suite, Voice Biometrics, and Speech Analytics to Premium AppFoundry means that Genesys customers and partners can buy Spitch solutions directly from AppFoundry ensuring streamlined billing, improved installation experience, and expanded capabilities to get the most out of Genesys Cloud.”
With Spitch, your business is not only optimizing voice interactions but also paving the path for future-ready, cost-effective, and secure customer service. Leverage our solutions to transform your customer interactions and set a new standard of excellence in your industry. Explore the Spitch products in AppFoundry today, and elevate every conversation to new heights by getting the right mix of conversational AI products from Spitch, where AI meets empathy to redefine customer experiences.
