Contact center provider Davero Dialog has adopted the Spitch’s agentic AI-powered Agent Training (AT) Simulator to modernize agent onboarding and coaching across its 650-strong workforce. The move aims to tackle high turnover, lengthy ramp-up periods, and service quality issues stemming from limited hands-on experience among new hires.

Previously reliant on traditional training and resource-intensive side-by-side coaching, Davero Dialog sought a scalable approach that delivers consistent results. The Spitch Agent Training Simulator provides realistic call simulations in a safe environment, allowing new agents to practice complex and emotionally charged customer interactions before going live.

With customizable scenarios that vary language, accents, and conversational tone, one can easily tailor exercises to real-world needs. After each simulation, agents receive automated feedback with detailed assessments and actionable suggestions, accelerating learning and reinforcing long-term competency.

The Agent Training Solution, paired with other solutions on the Spitch Conversational Agentic AI Platform — such as Speech Analytics, Agent Assist, Quality Management, and Knowledge Agent — elevates service quality and employee competencies to a whole new level. For example, Speech Analytics highlights areas for improvement, enabling dedicated training and coaching. Using the Agent Training Solution and other platform tools helps cut onboarding time by up to 50% and lower onboarding costs by as much as 30% by shifting practice into simulations and reducing reliance on in-person training.

Visit spitch.ai or contact us to learn more about how the Agent Training Simulator can help your business.