Spitch.OCPlatform is a seamlessly integrated set of tools based on the microservice architecture that can be used in different combinations or independently powered by the Spitch’s own and third-party tech from hyperscalers and customers’ AI teams including Gen AI.
* Omnichannel conversational platformNLP/NLU and sentiment analysis approach ensure highly accurate intent recognition from free speech including dialects, colloquialisms and professional jargons in real time for high-precision call steering, robotic conversations and analytics.
Explore moreIntelligent Voice Assistants replace outdated IVR and support first-line contact centre staff using an innovative hybrid dialogue approach combining scripts and DNN. CRM and robotic process automation (RPA) integration “out-of-the-box” allows developing action-enabled VAs.
Explore moreSpeech-to-Text engine developed by Spitch delivers high-precision transcription functionality that enhances Spitch’s own and partners’ AI solutions. Innovative algorithms deliver impressive accuracy results out-of-the-box adding value to voice applications, chatbots and other solutions and services straight away.
Explore moreSemantic Interpretation and Sentiment Analysis enable SA systems to support customer behaviour analysis and automated compliance in real time and off-line, among others, providing advanced characteristics of conversations that improve sales, business efficiency and customer satisfaction.
Explore moreVoice biometrics for spontaneous speech supports authentication in a few seconds, continuous speaker identity verification during the call, reliable identification and fraud prevention by comparing live voice with a database of voiceprints of any size in real time.
Explore moreText-to-Speech component relies on the hybrid approach combining real human voice with synthesized static and dynamic fragments. Thanks to DNN-powered predictive synthesis and minimal latency, a naturally sounding voice output is generated that can be adjusted precisely to the requirements of the client’s brand.
Explore moreThe component can work in any text channel (as a widget on your website, in messengers and social networks, etc.) using the same scenarios and models as the voice Virtual Assistants and maintaining open dialogues. It may be used for both customer service and employees’ support.
Explore moreOnline communications with customers in text channels seamlessly integrated with Chat Bot allowing smooth transfers from the bot to operators. The comprehensive platform has a capability to automatically handle messages from web chat, chat in mobile apps, social networks, instant messengers and feedback forms.
Explore moreGuaranteed automated delivery of messages via SMS/push and email fully compliant with relevant legislation, standards, and client requirements. Works seamlessly with authentication and fraud prevention as well as other components of a comprehensive platform.
Explore moreA system for knowledge and factual data management that supports other platform components and widens opportunities for automation by providing answers to frequently asked questions, on-demand resources, documentation, etc. for staff and customers in voice and text dialogues. Supports both bots and agents including in prompt mode.
Explore moreInstrument that allows extracting important data for analytics from robotic dialogues to get new insights on call reasons distribution, call steering accuracy, most frequent errors, and many other parameters. The information extracted is used for models and scripts optimization in continuous operations mode.
Explore moreLS is an instrument that supports the full cycle of development and implementation of complex semantic and sentiment models, allowing developers to prototype and optimize as well as build new Spoken Language Technology (SLT) applications.
Explore moreMultichannel platform for creating multimedia self-services enables the development of application for interaction via phone, chat, messages and social networks. Supports open standards, real-time testing and debugging.
Explore moreInstrument to design, edit, and generate ready-to-use protocol templates based on typical customer conversations. It allows to create and deploy protocolling solutions tailored to industry-specific vocabularies, standard conversation scenarios and other client needs.
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