Quality Management Solutions
Intelligent Quality Management for the Contact Center
Maximize Efficiency, Transparency & Compliance with AI-Driven Automation
Key Features
Revolutionize Your Quality Assurance Processes
Spitch’s Quality Management solution takes your contact center’s performance to the next level by leveraging advanced speech analytics and cutting-edge LLM technologies. Go from sampling just 1% of customer interactions to 100%, thanks to the power of intelligent automation and actionable insights.
Full Interaction Coverage
AI-Driven Call Scoring & Compliance Monitoring
Leverage speech analytics and LLM-powered automation to:
- Automatically evaluate agent performance
- Identify compliance risks before they become costly issues
- Detect customer sentiment trends
Flexible Quality Management: Manual, Hybrid, or Fully Automated
Choose the best approach for your business:
- Manual evaluations for hands-on coaching
- AI-assisted quality monitoring to speed up reviews
- Full automation for maximum efficiency
Enhanced Compliance Visibility
Objective & Consistent Evaluations
Ensure fairness with AI-driven, bias-free scoring, improving accuracy and trust in performance reviews.
Coaching-Ready Insights
Business Benefits
Reap the Benefits of Intelligent Quality Management
Boost Productivity
Eliminate manual call reviews and free up managers to focus on coaching and strategy.
Reduce Compliance Risks
Detection of compliance breaches helps you stay ahead of regulatory requirements.
Improve Coaching & Agent Performance
Use AI-powered insights for personalized training that improves service quality.
Increase Employee Engagement
Fair and consistent evaluations motivate agents and create a culture of improvement.
Data-Driven Decision Making
Leverage actionable insights to continuously refine customer service delivery.
Why Spitch? Intelligent QM That Works for You
- Transitioning from 1% manual call scoring to 100% interaction coverage.
- Leveraging speech analytics and LLM technologies to balance productivity with regulatory compliance.
- Enhancing evaluation fairness and coaching quality through advanced automation.
By integrating cutting-edge technologies, Spitch ensures your quality management process is more efficient, transparent, and impactful than ever.
Customer Success:
How Spitch Transforms Contact Centers
DSK Bank Improves Customer and Employee Satisfaction
Voice Biometrics and Virtual Assistant for 24/7 customer support
Virtual Assistant Complements the Baloise Customer Service Offering
Looking for More?
Explore our Agent Assist and Speech Analytics solutions to supercharge your customer interactions.
