Spitch for Retail
Giving Retail Customers the Personalized Support they Expect
Learn how Spitch helps retail companies deliver exceptional customer service experiences.
Case Studies
DSK Bank Improves Customer and Employee Satisfaction
Spitch’s omnichannel Virtual Assistant for voice and text significantly reduced the duration of interaction with the bank for customers and improved customer and employee satisfaction. 80% ↑ Average speed of answers + 19% ↓ Cost per call reduction
Voice Biometrics and Virtual Assistant for 24/7 customer support
Award-winning voice bot effectively augments customer support teams. Callers are recognized and authenticated by voice. AHT cut by 20% 24/7 Customer support Best Bot Award
Virtual Assistant Complements the Baloise Customer Service Offering
Customers who state their query to the assistant are less likely to be manually redirected and in 85 percent of cases reach the appropriate expert first time. This reduces any additional waiting time for the customers and for members of...
Solutions for Retail
Explore How Retail Companies Use Spitch
Automated Services for Orders & Inquiries
If you have a high volume of customer inquiries related to order status, returns, or changes, Spitch conversational AI can help. Spitch utilizes the latest technologies like retrieval-augmented generation (RAG) and LLMs to enable high-precision in voice and text self-services for the most common issues, such as order status, expected delivery time, etc., taking pressure off your call center agents while helping more customers faster. Customers can even call and place orders by voice through a fully automated system—24/7.
First-Line Virtual Assistant for Call Steering
Spitch Virtual Assistant is powered by GenAI and natural language processing (NLP) that can use customer context to steer calls to the best available agent. Intelligent call steering cuts waiting times while automatically passing relevant details, such as order number, customer authentication status, etc., on to agents so they can find solutions faster. As a result, average call processing time is reduced by approximately 10%.
Agent Assist for Smoother Customer Service in Retail
Agent Assist provides a complete AI-powered set of the most important desktop applications that contact center agents need in one unified workspace. Agent Assist tools can prompt agents for next best actions, show upsell and cross sell options, as well as provide up-to-date information about ongoing promo actions relevant to specific customers and particular items. Agent Assist positively impacts the CX by simplifying the process for agents to meet customer needs.
Speech Analytics for Quality Management in Retail
Speech Analytics allows for the monitoring of all your customer conversations in voice and text, including popular messengers, extracting a wealth of data for quality assurance, automatically searching for sales best practices for replication, and improving customer experience. Speech Analytics helps increase sales by working seamlessly with Virtual Assistants and Knowledge Base to identify the best sales offers and widen the scope for personalized services.
Benefits of Spitch for Retail
The Spitch Advantage for Retail
15% reduction in call processing time
Convenient and intuitive self-service
Improved customer experience
Increased agent productivity
DSK Bank Improves Customer and Employee Satisfaction
Spitch’s omnichannel Virtual Assistant for voice and text significantly reduced the duration of interaction with the bank for customers and improved customer and employee satisfaction. 80% ↑ Average speed of answers + 19% ↓ Cost per call reduction
Voice Biometrics and Virtual Assistant for 24/7 customer support
Award-winning voice bot effectively augments customer support teams. Callers are recognized and authenticated by voice. AHT cut by 20% 24/7 Customer support Best Bot Award
Virtual Assistant Complements the Baloise Customer Service Offering
Customers who state their query to the assistant are less likely to be manually redirected and in 85 percent of cases reach the appropriate expert first time. This reduces any additional waiting time for the customers and for members of...
