Spitch for Healthcare

Elevating Omnichannel Self-Service in Healthcare

See how the Spitch omnichannel conversational platform helps the healthcare industry deliver high-quality customer experiences.

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Customers already using spitch products

Omnichannel Solutions for Healthcare

Automate Routine Queries. Enhance the Patient Journey.

Today’s patients expect personalized digital experiences that make their journey as easy as possible. Spitch omnichannel, GenAI-powered solutions help healthcare companies deliver exceptional experiences throughout the patient journey, while easing the burden on their contact centers. Combining LLM and retrieval-augmented generation (RAG) technologies allows achieving the highest level of accuracy.

24/7 Self-Service for Appointments, Exams, and Prescriptions

With the help of a Spitch Virtual Assistant, you can automate routine services. Advanced Conversational AI and intelligent case steering ensure that patients can change or cancel appointments, book examinations, and refill prescriptions—all without needing to speak to an agent. Spitch can even send automatic reminder calls that help reduce costly Did Not Attends (DNAs) and ease the burden on contact center staff.
Self-Service for Appointments
Documentation Systems

Speech Recognition and Voice Search for Documentation Systems

Spitch provides bespoke solutions tailored to deliver state-of-the-art accuracy for voice search. This includes real-time transcription for dictating notes, improved accessibility, and accurate keyword spotting across a doctor’s records. Speech recognition capabilities integrate seamlessly with Electronic Health Records (EHR) systems and allow for flexible customizations to suit your use case.

Secure Patient Identification and Verification

Spitch uses passive caller identification and patient identity verification based on voice biometrics for telemedicine/remote services, personal/medical information exchange, and other functions. With Voice Biometrics, patients can access services and get exam results without needing to see a doctor, saving everybody time and effort.
Identification and Verification

Benefits of Spitch for Healthcare

The Spitch Advantage for Healthcare

Patient Empowerment

Patient Empowerment

The use of conversational AI means that patients are able to easily engage with their healthcare service provider at all times and improve the results of the care itself.

Reduced Workload

Reduced Workload for Doctors & Staff

Take the pressure off physicians and staff members by incorporating convenient voice-enabled capabilities, such as real-time transcription for notes dictation.

Highly Secure

Improved Data Privacy

Allow patients to securely access the services and information they need, with less friction and complete data privacy.

Process up to 60%
of incoming customer queries automatically

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