Enable AI and digital transformation in Contact Centres
Conversational AI-driven contact centre digitalization journey
that transforms a cost centre into a source of revenue
Strategic consulting for customer service optimization
products and solutions to make it work
Spitch’s trusted strategic consulting services are based on evidence data delivered by text and voice analytics instruments. All essential contact centre KPIs are measured and correlated with a market average.
The result is a realistic performance benchmarking and a clear strategic roadmap for your contact centre performance improvement by conversational AI-powered automation and digitalization
Spitch is a unique one-stop shop for top-level consulting services as well as the high-precision conversational AI solutions that enable fast implementation and measurable results
Spitch strategic consultant
In-depth assessment and roadmap development stages
Service performance assessment
This assessment focuses on effectiveness, efficiency and customer orientation in service provision.
We identify priority areas and develop a roadmap for optimizing your service excellence and strengthening your competitive advantages.
Voice and Text Analytics Assessment
This assessment focuses on exploring action items and use cases for the use of voice and text analytics.
We show which contact types, departments or areas are suitable for using Speech Analytics solution and what results could be expected.
Customer contact assessment
This assessment concentrates on the use of voice and text analysis to improve customer experience, the potential for sales and communication quality by defining specific KPIs.
We develop a roadmap for improving the quality of service, increasing sales as well as using analytical data in the continuous improvement process to strengthen your competitive advantages.
Customer service strategy
We accompany you in the creation of a comprehensive customer service strategy which leads to a positive customer experience.
We develop a strategic roadmap for the holistic optimization of your service and sales excellence to strengthen your competitive advantages, including specific actionable recommendations.
Practical examples of contact centre KPIs improvement by conversational AI and digital transformation
Automate routine operations (answering FAQ, providing personalised information, performing transactions)
Voicing the offer to the client
Product Sales Conversion
Build a monitoring and control system, scaling best practices, identifying customer feedback
Average Handling Time
Root cause analysis of requests, investigation of the causes for log call handling time
Implementation of QM, analysis of the calls with low VoC/CSI scores
* in terms of the influence of the CC
Ecosystem of partners
Spitch has comprehensive in-house expertise and deploys seasoned consultants with hands-on experience of helping market leaders in different industries. We also joined forces with partners specialising in specific areas to deliver added value tailored to your business needs
«CX is a key focus for most companies nowadays. In order to provide a good and, above all, real CX, we need to be able to analyse the interactions between customer and service provider. Thanks to Spitch’s Analytics solution and our expertise in CX we help our customers to measure and improve, whenever needed, the Customer Experience, in a much quicker pace and better result than it used to be.»
«We are very pleased that we can show our customers how they can achieve concrete improvements in the most important key figures.»
Spitch strategic consultant