Registration is wrong! Please check form fields.

Enable AI and digital transformation in Contact Centres

Conversational AI-driven contact centre digitalization journey

that transforms a cost centre into a source of revenue

Strategic consulting for customer service optimization

products and solutions to make it work

Spitch’s trusted strategic consulting services are based on evidence data delivered by text and voice analytics instruments. All essential contact centre KPIs are measured and correlated with a market average. The result is a realistic performance benchmarking and a clear strategic roadmap for your contact centre performance improvement by conversational AI-powered automation and digitalization

Spitch is a unique one-stop shop for top-level consulting services as well as the high-precision conversational AI solutions that enable fast implementation and measurable results

In-depth assessment and roadmap development stages

Service performance assessment This assessment focuses on effectiveness, efficiency and customer orientation in service provision.
We identify priority areas and develop a roadmap for optimizing your service excellence and strengthening your competitive advantages.
Voice and Text Analytics Assessment This assessment focuses on exploring action items and use cases for the use of voice and text analytics.
We show which contact types, departments or areas are suitable for using Speech Analytics solution and what results could be expected.
Customer contact assessment This assessment concentrates on the use of voice and text analysis to improve customer experience, the potential for sales and communication quality by defining specific KPIs.
We develop a roadmap for improving the quality of service, increasing sales as well as using analytical data in the continuous improvement process to strengthen your competitive advantages.
Customer service strategy We accompany you in the creation of a comprehensive customer service strategy which leads to a positive customer experience.
We develop a strategic roadmap for the holistic optimization of your service and sales excellence to strengthen your competitive advantages, including specific actionable recommendations.

Practical examples of contact centre KPIs improvement by conversational AI and digital transformation

-19% Cost Per Call
Automate routine operations (answering FAQ, providing personalised information, performing transactions)
X2 Voicing the offer to the client
+12% Product Sales Conversion
Build a monitoring and control system, scaling best practices, identifying customer feedback
-15% Customer requests
-9% Average Handling Time
Root cause analysis of requests, investigation of the causes for log call handling time
+12% VoC/CSI
+5% NPS*
Implementation of QM, analysis of the calls with low VoC/CSI scores
* in terms of the influence of the CC

Ecosystem of partners

Spitch has comprehensive in-house expertise and deploys seasoned consultants with hands-on experience of helping market leaders in different industries. We also joined forces with partners specialising in specific areas to deliver added value tailored to your business needs

Enrico Reboscio CEO of Dotvocal Innovation
«CX is a key focus for most companies nowadays. In order to provide a good and, above all, real CX, we need to be able to analyse the interactions between customer and service provider. Thanks to Spitch’s Analytics solution and our expertise in CX we help our customers to measure and improve, whenever needed, the Customer Experience, in a much quicker pace and better result than it used to be.»
Rémon Elsten Managing Partner
at Forward Benchmark
«We are very pleased that we can show our customers how they can achieve concrete improvements in the most important key figures.»