Intelligent virtual assistant (VA) that performs the functions of call centre agents, personal advisors and sales managers for contact centres in many industries
Luka talks to your customers like a human communication expert thanks to high-precision Intent Recognition (IR) covering both meaning and sentiment. Luka is a voice bot and text chatbot all-in-one system that communicates over the phone, chat, messengers, social networks, etc. – equally well and remembers all the previous customer communication history. It is easy to adjust dialogue flows for Luka by using Dialog Composer (DC) as well as add a Voice Biometric (VB) capability for customer identification and continuous identity verification. Luka understands dialects, colloquialisms and different professional jargons with bespoke tuning to your business environment. Report Builder (RB) and Lingware Suite (LS) instruments provide for easy dialogue optimization and continued learning on real-life customer dialogues. Thanks to Speech Transcription (ST), Luka automatically creates transcripts of conversations for the CRM, analytics and other systems.
Luka can work 24/7/365 in 5000-10000 channels with an intensity of 200-300 calls per second. Processing countless conversations and massive amounts of speech data, Luka’s AI-driven core becomes more efficient over time, as assisted learning takes place.
Alina’s skills are based on real-time and off-line Speech Analytics (SA) with semantic interpretation and sentiment analysis that help understand meaning and emotional response for a wide range of applications.
Alina helps oversee the work of call centre agents, performs NPS and customer satisfaction measurement, and serves as a quality assurance expert, analysing 100% of the voice and text conversations, including email and messenger chats, and providing feedback to agents. Furthermore, Alina automates regulatory compliance and checks adherence to scripts as well as internal regulations. Alina can work with the audio archives and perform continuous real-time monitoring of live conversations in order to get an in-depth understanding of customers’ behaviour using high-precision Intent Recognition (IR) to improve the effectiveness of sales campaigns. Alina uses Speech Transcription (ST) and Protocol Builder (PB) to optimize protocolling templates and scripts based on industry and customer-specific vocabularies. Report Builder (RB) with a convenient dashboard is utilized to easily produce reports on productivity and quality performance. Thanks to Lingware Suite (LS), Alina can easily be trained to meet the specific needs of your business.
Alina can be easily trained to meet specific needs thanks to our Development Tools for clients and partners. Spitch Development Tools allow internal IT teams to create a truly bespoke solution at minimal cost
David recognizes the caller and verifies the customer’s identity in a few seconds using Voice Biometrics (VB) for spontaneous speech. No more passwords that you have to remember or codewords that can be overheard.
David is responsible for comprehensive transactional and communications security, confidentiality, personal data privacy protection and data redaction based on Voice Biometrics (VB) for spontaneous speech. He performs fraud prevention powered by automatic caller identification and continuous speaker identity verification throughout the entire conversation by measuring the probability level that the live voice indeed belongs to the person whose name was given by the caller. David is also using the Speech Transcription (ST) and Report Builder (RB) components to generate protocols and reports in order to keep human colleagues informed about the communications security situation at all times.
A virtual team combining diverse AI-driven functions, putting security first
