At a recent Advisory Board meeting in Zürich, Spitch outlined its roadmap to revolutionize customer experience (CX) in contact centers through innovative Agentic AI applications. “Every Voice Matters. Every Insight Counts” – This Spitch motto stands behind the company’s focus on autonomous, context-aware AI agents that enhance human expertise to deliver personalized dialogue and adaptive offers.

How is this achieved? AI Agents such as first-line Virtual Assistants supported by the Voice Biometrics streamline the handling of inbound calls and messages effectively resolving routine queries in automatic mode. This allows both companies and public administrations to redirect their contact center agents towards higher-value tasks. Spitch’s Agentic AI-driven agent training solution also helps ensure agents get personalized support for professional growth through acquiring new knowledge and skills. The Agent Assist and Quality Management solutions, alongside a suit of other Spitch platform tools such as Knowledge Agent, help ensure smooth and well-informed interactions, while the Speech Analytics allows to identify and replicate best practices. The end-result is the unmatched quality of customer service and improved customer and employee experience.

At the Advisory Board meeting, the company advisors and key executives discussed plans for further expansion in the public administration sector at both the cantonal and federal levels in Switzerland, as well as targeting key industries in Germany and across the DACH region. The Next Page Banking Strategy was also discussed, focusing on deepening relationships with major clients through a series of meetings and workshops.

As AI becomes a necessity in the contact center space, Spitch remains committed to developing solutions that elevate both customer and employee experiences through human-AI collaboration. The Spitch CEO specifically emphasized the need to balance go-to-market pragmatism with forward-thinking innovation driven by real-world use cases and customer needs. The company’s focus on delivering value now, rather than years from now, underscores its commitment to creating local, secure Agentic AI solutions that truly work for people.

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