Publications

Spitch Enhances Customer Service with Advanced AI Technologies: RAG, Agent Assist, Speech Analytics, and QA/QM Innovations

Spitch is driving customer service excellence with cutting-edge AI technologies such as RAG, Agent Assist, Speech Analytics, and QA/QM Innovations.

05.11.2024

Josef Novak Chief Innovation Officer

Generative AI: Enhancing Human Capabilities through Assistance

In their recent article, "Why AI will not lead to a world without work" , authors Philipp Carlsson-Szlezak and Paul Swartz argue that AI's impact on employment will likely follow historical patterns of technological advancement, creating new opportunities and playing a growing assistive role in existing ones.

15.10.2024

Conversational AI Helps Provide 24/7 Services for Residents

The best way for achieving it is using a voice bot supplied by Spitch that understands Swiss German dialects and, of course, standard German.

04.10.2024

Piergiorgio Vittori CEO of Spitch US Corp. and VP International Business Development

Conversational AI, un modello per garantire Customer Experience omnichannel e personalizzate

L’approccio “Develop Once – Deploy Omni” consente alle aziende di creare un modello di Intelligenza Artificiale conversazionale che può essere distribuito su più canali, come voce, chat, Social Media e videoconferenze, senza richiedere sforzi di sviluppo separati per ciascuna piattaforma. Alcuni consigli utili

20.09.2024

Bernd Martin Account Manager Germany

Sempre più banche migliorano la CX con una soluzione vocale

Mediante la soluzione vocale Spitch, i clienti delle banche possono esprimere le loro richieste in linguaggio naturale e vengono automaticamente messi in contatto con il consulente più adeguato.

19.09.2024

Publications 1 - 5 of 239
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