Chat Platform (CP) handles communications with customers in text channels. It is seamlessly integrated with a chatbot allowing smooth transfers from the bot to human agents. The comprehensive platform has a capability to process messages from web chat, chat in mobile apps, messengers and social networks. It is easily integrated with CRM, Knowledge Base, help-desk systems and benefits from being part of Spitch’s wider omnichannel conversational platform.
A universal solution to optimize the path leading to purchase and offer effective customer service in text channels.
Cost saving through offloading text chats from human operators.
Recognizing intents to purchase and steering such messages straight through to sales.
Seamless integration with other conversational platform components and full widget customization.
All the popular text channels are covered including WhatsApp and other messengers as well as webchat integration in any website with simple HTML code.
Offered as a part of a turnkey solution and requires little or no effort on the client side.
Adherence to international standards ensures the highest security of Web Widgets.
Solution is available from the cloud on day one, or through on-premises installation.