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Collaborative Agentic AI Platform
Unifying humans and AI to elevate customer service

Virtual Assistant (VA)
Give customers a fast and efficient option for voice and text queries that’s available 24/7.

Speech Analytics (SA)
Automatically monitor 100% of conversations to get valuable insights for your business.

Voice Biometrics (VB)
Identify and authenticate callers in seconds with continuous verification and security.

Knowledge Agent (KA)
Unify and deliver info to your customers and staff wherever and whenever they need it.

Chat Platform (CP)
Deliver assistance in live chat and deploy intelligent chatbots in all channels.

Agent Assist (AA)
Put everything your agents need at their fingertips, with a unified agent desktop.

Agent Training (AT)
AI-powered training that sharpens agent skills, builds confidence, and improves customer interactions with realistic scenario simulations.

Quality Management (QM)
AI-driven monitoring and call scoring for full visibility, compliance assurance, and enhanced agent performance in every customer interaction.

Customer Contact AI Hub
Streamline Heavy Materials Operations & Improve Customer Service
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Banking
Learn how Spitch technology helps leading banking institutions transform their customer service experience.

Insurance
Learn how Spitch technology helps insurance companies deliver exceptional omnichannel service experiences.

Healthcare
See how the Spitch Collaborative Agentic AI Platform helps the healthcare industry deliver high-quality customer experiences.

Public Sector
Explore how government and public sector companies use Spitch Collaborative Agentic AI Platform.

Utilities
Discover the transformative power of efficient and reliable service, available 24/7 thanks to next-gen conversational AI.

Retail
Learn how Spitch helps retail companies deliver exceptional customer service experiences.
Integrations
Contact Centre Solutions

CRM and Ticketing

Hyperscallers

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Spitch solutions for industries and managed services significantly shorten the implementation cycle, enabling complete replication across business blocks and functions.

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Spitch solutions for industries and managed services significantly shorten the implementation cycle, enabling complete replication across business blocks and functions.
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Featured Article

New Momentum for Global Market Expansion: Carmen Keller Appointed Global Marketing Director at Spitch

News

15 Sep 2026

New Momentum for Global Market Expansion: Carmen Keller Appointed Global Marketing Director at Spitch

In this role, she will be responsible for the company’s global marketing and brand strategy.

Most Recent

Raphael Raetzo

People

2 Sep 2026

Raphael Raetzo

AI in Multimodal Customer Dialogue: from Fragmented Touchpoints to One Connected Journey

Blogs

Josef Novak

25 Aug 2026

AI in Multimodal Customer Dialogue: from Fragmented Touchpoints to One Connected Journey

Interview with Stephan Fehlmann

People

11 Aug 2026

Interview with Stephan Fehlmann

Why the Phone Is Not an Outdated Channel in Banking, but an Early Warning System

Blogs

Michael Gräser

6 Aug 2026

Why the Phone Is Not an Outdated Channel in Banking, but an Early Warning System

New Momentum for Global Market Expansion: Carmen Keller Appointed Global Marketing Director at Spitch

News

15 Sep 2026

New Momentum for Global Market Expansion: Carmen Keller Appointed Global Marketing Director at Spitch

In this role, she will be responsible for the company’s global marketing and brand strategy.

Raphael Raetzo

People

2 Sep 2026

Raphael Raetzo

Raphael Raetzo is Head of Regional Job Placement at the Office for Unemployment Insurance of the Canton of Bern.

AI in Multimodal Customer Dialogue: from Fragmented Touchpoints to One Connected Journey

Blogs

Josef Novak

25 Aug 2026

AI in Multimodal Customer Dialogue: from Fragmented Touchpoints to One Connected Journey

Interview with Stephan Fehlmann

People

11 Aug 2026

Interview with Stephan Fehlmann

Why the Phone Is Not an Outdated Channel in Banking, but an Early Warning System

Blogs

Michael Gräser

6 Aug 2026

Why the Phone Is Not an Outdated Channel in Banking, but an Early Warning System

Josef Novak

People

28 Jul 2026

Josef Novak

Introducing the team driving AI innovation for contact centers at Spitch.

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