Spitch, a business benefit solutions provider with offices in Zurich, London, Madrid & Milan, and Genesys, the global leader in customer experience solutions in the cloud & on premise, have entered into a Technology Partnership Agreement.
The partnership will embed Spitch's expertise into Genesys customer engagement solutions that deliver exclusive experiences for lasting relationships. Integration of Spitch solutions with Genesys automatic switching centers will take customer engagement to a new level, delivering great business results.
Spitch’s cutting-edge technologies to power voice driven self-service are used to improve customer interactions in contact centers and a growing number of European companies (e.g. Swissсom, SBB, Syntec, etc.) already benefit from Spitch solutions.