Speech Analytics allows monitoring all your customer conversations in voice and text, including email and messengers, extracting a wealth of data for quality assurance, further automation of communication scenarios, improving customer experience and increasing sales. Speech Analytics also works seamlessly with Virtual Assistants monitoring their performance, improving CX and widening the scope for automation of services
You would like to automate communications in the contact centre and increase its effectiveness but do not know what to start with?
Are you planning to increase sales through your contact centre?
Are you striving to raise the level of customer service?
Would you like to cut the cost of quality assurance while monitoring 100% of conversations?
Is best practice shared across all your customer service teams?
Is your offering in line with customer expectations?
Is compliance a big headache for your organization?
Solving key contact centre issues Speech Analytics helps address typical issues and solve key business tasks:
1 Raising agents’ effectiveness and quality of work
2 Increasing sales by replicating the most effective sales techniques while reducing costs
3 Improving customer satisfaction and reducing risks of non-compliance
4 Identifying directions for further automation of communications and constantly monitoring the effectiveness of automation
5 Monitoring the dynamics of positive and negative peaks, business influencers’ performance
Speech Analytics from Spitch provides automatic and complete monitoring of 100% of your customer conversations across a wide range of parameters. The accuracy that the product delivers is higher compared to more traditional methods
is delivered out-of-the-box and requires little training. It can work off-line, in near real time, or completely in real time
Maurizio MacalusoSales & Business Development Director Abramo Customer Care SpA