Spitch Chat Platform
One Chat Platform for All Your Customer Text Channels
Deliver speedy text-based communications in the service channels your customers use most, from web chat and mobile apps, to messengers and social media networks.
Customers Already Using Spitch Products
Chat Platform Use Cases
Guide and Support Customers by Text—24/7.
Handle all customer chat inquiries from a single Chat Platform—across all of your in-demand text channels. Chat Platform is a comprehensive platform capable of delivering comprehensive results. Here’s how it works.
Customer Experience Make Chat Easy for those Who Prefer It
Customers increasingly choose text-based channels for customer service, especially younger generations. Chat Platform ensures that those customers receive the same standard of excellence that they would on the phone or in person.
Agent Productivity Take Pressure off Your Customer Service Teams
With the help of Virtual Assistant, you can automate text chats and use Chat Platform to steer them to agents seamlessly, in the same app the customer is already using. That way agents spend less time handling routine tasks and more time on higher-touch issues. Chat Platform also offers a number of different capabilities designed to help boost agent productivity, including response templates, interaction logging, and co-browsing.
Sales & Marketing Drive New Purchases and Conversions
Count on Spitch natural language processing (NLP) and natural language understanding (NLU) engines to recognize purchase intent and guide chats to the correct sales specialist. Build proactive text-based marketing campaigns based on chat analytics.
Chat Platform Value
Make Every Chat Count
Get the most out of each chat interaction. Guide customers where they need to go, extract valuable insights, and drive better operational efficiency.
Enhance the Customer Experience
Customers turn to chat when they need quick and precise support. Whether customers need help finding the right product, troubleshooting tips, or anything else, Chat Platform makes sure they find it with ease.
- Fast, accurate answers to common questions
- Quick connection to required content or live-agent support
- Conversational feel to every dialog
Empower Your Support Agents
- Intent-based recommendations on the agent’s screen
- Response templates that appear when the agent starts typing in the chat
- Co-browsing that allows agents to react based on viewed web pages
Uplift Your Sales & Marketing Efforts
- About a 30% reduction in cart abandonment
- More than 80% increase in conversion from lead to customer
- 10% or more increase in sales among customers using chat
Improve Efficiency and Performance
- Organize chatbots into skill groups to support specific strategies
- Monitor and adjust workload based on real-time analytics and KPIs
- Get full customer communication logs in any text channel
Benefits of Spitch Chat Platform
The Spitch Chat Platform Advantage
Easy to Deploy
Offered as a part of a turnkey solution and requires little or no effort on the client side.
Highly Secure
Adheres to international standards for data privacy, security, and compliance.
Flexible Options
Implement Chat Platform through Spitch private or hybrid cloud.
