Voice Biometrics
Integrated Voice Biometrics from Spitch
Identify and authenticate in seconds. Continuously verify identity during every conversation. Learn how Spitch Voice Biometrics secures information without sacrificing customer experience.
Customers Already Using Spitch Products
Voice Biometrics Software
Identify and Authenticate Callers. Detect and Prevent Fraud. Fast.
Use our powerful artificial intelligence and machine learning to quickly analyze, recognize, and verify the identity of any customer.
20-30 seconds
Duration of free speech required to create a new voiceprint
5-7 seconds
Approximate duration of free speech needed to verify user identity
15%↓
Reduction in average handling time (AHT) with biometric authentication
Passive & Hybrid Voice Biometrics Verification
- Voice print creation in background
- Seamless and fast verification process
- Continuous biometrics monitoring
- Enhanced security
- Reduced voice authentication time
Voice Fraud Detection
With the help of AI, advanced voice recognition, and market-leading voice biometrics technologies, our solution can compare the voice in the call with the voices of fraudsters and recognize a pre-recorded or synthesized (deep fake) voice. Since there are no passwords or phrases that can be overheard or otherwise compromised, Spitch makes it incredibly difficult for a fraudster to gain access to someone’s account or profile. If an attempted fraud is detected, Spitch can use the obtained audio to create the fraudster’s unique voiceprint and stop future attempts.
- Prevents identity theft, impersonation, and spoofing
- Supports voice fraud analysis and investigation
- Continuous voice verification throughout conversations to spot fraudulent activities
Voice Biometrics Identification
Save time and money during human-to-human conversations in the contact center. Spitch Voice Biometrics can identify callers from across the customer population in seconds. Voice biometrics identification can also be used in virtual assistants providing highly personalised self services.
- High accuracy and control
- Explicit consent and awareness
- Simple technology integration
- Can be used in customer-agent conversations, virtual assistants or mobile apps
Switzerland's market leader in voice authentication
Cutting-edge voice biometrics technology. Unparalleled speech recognition quality, accuracy, and security. Learn more about Spitch Voice Biometrics.
Use Cases
Secure Customer Interactions Across Use Cases
Contact CenterAgent and Customer Experience
Biometrics provides a seamless customer experience by eliminating the need for security questions or remembering passwords. Automatically verify customer identity during conversation so contact center agents can focus on finding a solution.
Regulated Industries Banking & Finance, Government, and Healthcare
Prevent or minimize fraud and unauthorized access in the contact center. Streamline the process for resetting passwords and unlocking accounts.
Omnichannel Integration Voice Authentication for Self-Service
Spitch Voice Biometrics software is part of our omnichannel conversational AI platform, which ensures seamless integration with Virtual Assistants (VA) for fully automatic customer voice authentication in self-service.
Benefits of Voice Biometrics
A Safe and Accessible Method for Authenticating Customers
Language-Agnostic Voice Verification
Our language-agnostic voice biometrics technology and premier partnerships enable voice authentication in any language.
Secure Spontaneous Voice Recognition
Automates security monitoring, reporting, and fraud prevention, while avoiding the vulnerabilities associated with leaked or stolen passwords. Adheres to industry regulations and standards for data protection and privacy, such as multi-factor authentication.
Part of the Spitch Conversational Platform
Voice Biometrics integrates seamlessly with the Spitch conversational AI platform, for enhanced security and flexibility, streamlined workflows, and a consistent experience across channels.
Ready-to-Use Models & Deployments
Ensure the fastest possible implementation for different industries. In some cases, you can enroll voiceprints using existing recordings and subsequent live updating.
