Virtual Assistant
Automate Customer Interactions Across Voice and Text
An omnichannel virtual assistant that cuts handling time, eases agent workload, and makes customers happy.
Customers already using spitch products
Capabilities
Instant Voice and Text Support. Available 24/7.
- Intelligent Voice and Text Support. Available 24/7.
- Powerful Voice and Text Support. Available 24/7.
Automated Customer Interactions Smart Service Automations
Automates routine requests, FAQs, and status inquiries across all channels, freeing up your agents for more complex tasks.
Knowledge-Driven AnswersIntelligent Self-Service
Uses LLM and retrieval augmented generation (RAG) to generate answers from KB articles, documents, or website pages without any additional effort.
Omnichannel Query ManagementConsistent Experience Across Channels
Handles voice and text queries seamlessly across multiple channels, allowing customers to switch channels without losing context.
Advanced Interaction AnalyticsDeep Customer Insights
Provides valuable customer insights through integrated interaction analytics, for a better understanding of customer needs and improved Virtual Assistant performance.
Personalized Service ExperiencesAdvanced Personalization
Tailors interactions based on customer journey data, past interactions, and intent recognition.
Voice BiometricsHighly Secure Interactions
Uses voice biometrics to carefully authenticate customers before they provide information for self-service.
Integrations
Easy Integrations. Endless Possibilities.
Quickly integrate Virtual Assistant with existing backend systems and business processes. So your team can get to value faster.
Integrate with Existing Systems and Processes
Pair with Any Spitch Module
Deploy Fast. Adapt Faster.
Ready-to-use models and starter packages ensure the fastest possible implementation. Available as managed services from Spitch secure cloud for specific industry verticals, meaning you can launch Virtual Assistant to production in just days. With our zero-shot and pre-trained LLMs approach, you can reach full-scale operations in weeks, without the need to preload customer data. And thanks to Spitch’s low-code/no-code tools, your team can create, modify, and support applications swiftly, without extensive coding expertise.
Make Your Content Conversational with RAG AI Content Indexing
Learn how Virtual Assistant can help your contact center orchestrate voice and text queries.
Benefits
The Spitch Virtual Assistant Advantage
Elevate your business operations with intelligent, precise, and highly responsive automated interactions.
Improve Customer Experience
Adapt and respond to customer needs in real time. Resolve cases faster.
Reduce Average Handling Time (AHT)
Automate self-service, optimize call routing, and assist your service agents.
Increase Productivity and Sales
Free up agents to spend time on higher-value tasks that delight customers and generate revenue.
Case Studies
DSK Bank Improves Customer and Employee Satisfaction
Voice Biometrics and Virtual Assistant for 24/7 customer support
Virtual Assistant Complements the Baloise Customer Service Offering
