Spitch for Insurance
Helping the Insurance Industry Elevate Customer Service
Learn how Spitch technology helps insurance companies deliver exceptional omnichannel service experiences.
Customers already using spitch products
Service Efficiency that Wins Loyal Customers
A well-crafted digital experience can be the key to attracting and retaining new customers, setting you apart from your competitors. Modernize your customer service operations with Spitch award-winning Collaborative Agentic AI Platform.
Virtual Assistant Complements the Baloise Customer Service Offering
Customers who state their query to the assistant are less likely to be manually redirected and in 85 percent of cases reach the appropriate expert first time. This reduces any additional waiting time for the customers and for members of...
CSS Customer Service Excellence with Spitch Virtual Assistant and Return-Call Option
The Spitch virtual assistant optimizes the handling of customer interactions by automatically transcribing customer inquiries and updating the CRM system during a call-back booking at peak hours. This solution increases customer satisfaction and operational efficiency. Customers book: 4000 return calls
Versicherungskammer improves frontline customer experience
An exciting collaboration based on active engagement and discussions between vendor and customer leads to strikingly good results and a measurable performance improvement. Misdirected calls reduced: from 40% to 15%
AI-powered Training Simulator for the Contact Center
Spitch Agent Training solution increases efficiency, quality and customer satisfaction through realistic call simulations. ~50 % shorter agent training time ~30 % lower onboarding costs
Claims Processing Without the Wait: GVB Relies on Spitch’s Virtual Assistant
The “Berna” voice bot ensures prompt customer service during call triage and damage assessment – relieving the burden on staff. Handling calls automatically >>> No waiting time, Better CX, Optimized employee experience
Solutions for Insurance
See How Insurance
Companies Use Spitch Solutions
Recognize and Steer Inquiries
From damage-related insurance claims to new policy quotes, Spitch Virtual Assistant reduces friction by steering inquiries to the right agent with the right skill set. Your agents will see the customer’s context before taking the call, leading to a 20% reduction in average processing time.
Automate Insurance Claims Processing
Our solution can process damage reporting calls in a fully automated way, checking if the caller is insured and informing the customer that he or she will receive a call/email with further instructions on how to get their asset fixed. Hundreds or even thousands of calls may be processed at the same time without any agent involvement.
Offer AI-Powered Self-Service
Offer secure, accurate, and personalized self-services with Spitch natural language processing (NLP), GenAI, and retrieval-augmented generation (RAG)-powered solutions. Whether customers need assistance in both voice and text conversations, Spitch’s Conversational AI can handle a large volume of inquiries without the need for a human agent.
Improve Compliance Monitoring
Spitch uses high-precision keyword spotting and semantic interpretation to help insurance companies monitor compliance, identify breaches, and ensure that clients are following the right scripts.
Get Valuable Data with Real-Time and Offline Speech Analytics
Extract valuable insights from semantic interpretation, speech analytics, sentiment analysis, and emotion detection during verbal exchanges with customers. Improve retention and increase sales based on the analysis of real-time and archived call recordings using the power of LLMs.
AI-driven Automated Call Summarization and Categorization for CRM Updating and Compliance
Our AI agents perform call summarization and categorization with precision that surpasses human capabilities, enabling your team to focus on more creative and high-value tasks. This indispensable tool operates seamlessly with or without call recording, strictly adhering to applicable legislation and internal policies. It ensures confidentiality, discretion, and rigorous compliance, while simultaneously enhancing both customer and employee experiences.
Benefits of Spitch for Insurance
The Spitch Advantage for Insurance
15%+ improvement in call steering precision
Decreased waiting times and transfers
Automation of incoming queries
Improved data quality and completeness
New customer acquisition and retention
Virtual Assistant Complements the Baloise Customer Service Offering
Customers who state their query to the assistant are less likely to be manually redirected and in 85 percent of cases reach the appropriate expert first time. This reduces any additional waiting time for the customers and for members of...
CSS Customer Service Excellence with Spitch Virtual Assistant and Return-Call Option
The Spitch virtual assistant optimizes the handling of customer interactions by automatically transcribing customer inquiries and updating the CRM system during a call-back booking at peak hours. This solution increases customer satisfaction and operational efficiency. Customers book: 4000 return calls
Versicherungskammer improves frontline customer experience
An exciting collaboration based on active engagement and discussions between vendor and customer leads to strikingly good results and a measurable performance improvement. Misdirected calls reduced: from 40% to 15%
AI-powered Training Simulator for the Contact Center
Spitch Agent Training solution increases efficiency, quality and customer satisfaction through realistic call simulations. ~50 % shorter agent training time ~30 % lower onboarding costs
Claims Processing Without the Wait: GVB Relies on Spitch’s Virtual Assistant
The “Berna” voice bot ensures prompt customer service during call triage and damage assessment – relieving the burden on staff. Handling calls automatically >>> No waiting time, Better CX, Optimized employee experience
