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Featured Publication

White Papers

Spitch Team

20 Feb 2025

Enhancing Contact Center Quality Through Advanced Interaction Analytics (IA)

The Evolving Landscape of Contact Centers. In today’s fast-paced world, contact centers have evolved into vital strategic assets, driving business success through high-quality customer interactions. Quality Management (QM) is essential for maintaining customer satisfaction, loyalty, and compliance with regulations. However,...

Most Popular Publications

White Papers

Spitch Team

20 Feb 2025

Enhancing Contact Center Quality Through Advanced Interaction Analytics (IA)

White Papers

Spitch Team

20 Feb 2025

Frequently Asked Questions on the Impact of the EU Artificial Intelligence (AI) Act on Using Conversational AI for Business Purposes

ten years of insight

Research and Studies

Spitch Team

20 Feb 2025

Ten Years of Insight: How the Contact Center has Changed in the Last Decade

Research and Studies

Spitch Team

20 Feb 2025

Introducing Brand New SA 3.0 with LLM, RAG, Agent Assist, Speech Analytics, and QA/QM Innovations

Recent Spitch Publications

White Papers

Spitch Team

20 Feb 2025

Enhancing Contact Center Quality Through Advanced Interaction Analytics (IA)

The Evolving Landscape of Contact Centers. In today’s fast-paced world, contact centers have evolved into vital strategic assets, driving business success through high-quality customer interactions. Quality Management (QM) is essential...

White Papers

Spitch Team

20 Feb 2025

Frequently Asked Questions on the Impact of the EU Artificial Intelligence (AI) Act on Using Conversational AI for Business Purposes

ten years of insight

Research and Studies

Spitch Team

20 Feb 2025

Ten Years of Insight: How the Contact Center has Changed in the Last Decade

Research and Studies

Spitch Team

20 Feb 2025

Introducing Brand New SA 3.0 with LLM, RAG, Agent Assist, Speech Analytics, and QA/QM Innovations

Revolutionizing-Contact-Centers-with-Conversational-AI

Research and Studies

Spitch Team

10 Dec 2024

Spitch: 10 Years of Revolutionizing Contact Centers with Conversational AI

Real Talk Image

Research and Studies

Spitch Team

9 Dec 2024

Real Talk: Spitch’s Value in the Words of Our Customers

White Papers

Spitch Team

20 Feb 2025

Enhancing Contact Center Quality Through Advanced Interaction Analytics (IA)

The Evolving Landscape of Contact Centers. In today’s fast-paced world, contact centers have evolved into vital strategic assets, driving business success through high-quality customer interactions. Quality Management (QM) is essential...

White Papers

Spitch Team

20 Feb 2025

Frequently Asked Questions on the Impact of the EU Artificial Intelligence (AI) Act on Using Conversational AI for Business Purposes

ten years of insight

Research and Studies

Spitch Team

20 Feb 2025

Ten Years of Insight: How the Contact Center has Changed in the Last Decade

Research and Studies

Spitch Team

20 Feb 2025

Introducing Brand New SA 3.0 with LLM, RAG, Agent Assist, Speech Analytics, and QA/QM Innovations

Revolutionizing-Contact-Centers-with-Conversational-AI

Research and Studies

Spitch Team

10 Dec 2024

Spitch: 10 Years of Revolutionizing Contact Centers with Conversational AI

Real Talk Image

Research and Studies

Spitch Team

9 Dec 2024

Real Talk: Spitch’s Value in the Words of Our Customers

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