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Piergiorgio Vittori Global Development Director & Country Manager Italy, UK and Ireland

Spitch thinks big with partners and clients

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Piergiorgio Vittori, Global Development Director and Country Manager Italy, UK&I, explains Spitch strategy and growth plans at international and local level, and how partnerships contribute to create value-adding innovative solutions (in Italian)

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Publish date: 13.02.2020

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Veröffentlichungen (English):

Spitch: 10 Years of Revolutionizing Contact Centers with Conversational AI Spitch, a Swiss-based international company, has been on a mission to improve the lives of contact center customers and also employees by eliminating routine tasks and freeing up their time for more creative work. Leveraging the power of conversational AI, Spitch has been able to capitalize on this vision and the extensive experience of its management team in the B2B software business and financial services industry.

What Happens When You Invite Customers to Participate in Solution-Building How do customers actually feel? How do they live and work as contact center professionals—as the decision makers charged with not only evaluating platform vendors, but squaring their choices against the needs of their employees, business units, and organizational vision? It is my firm belief that no supplier can create lasting value for customers without answering these two questions, especially in a space as crowded and competitive as the contact center industry.

Beyond the Hype: Building Contact Center Innovations that Matter From day one, we believed that Spitch technology would be important for each and every customer contact center. Turning that vision into a product, one that we could adapt to the needs of each customer, has required constant innovation. After all, only 5% of new products hit the mark. Being one of them has meant working hand in hand with our customers to build conversational AI products that actually make a difference.

Ten Years of Insight: How the Contact Center has Changed in the Last Decade If I could boil down the past decade in the contact center to one word, it would be mercurial. Prone to significant changes, many of them quick and unexpected. In fact, mercurial might be putting it lightly. Turbulent is more like it, frequently subject to the winds of hype and technological change.

Real Talk: Spitch’s Value in the Words of Our Customers Customers have shaped Spitch since the beginning. You can have the strongest conversational AI platform in the world, but it’s the human conversations that happen at the application level that lead to the greatest success.

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Anlass Kalender:

KI + Employee Experience = ♥

Veröffentlichungen:

Spitch: 10 Years of Revolutionizing Contact Centers with Conversational AI

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Spitch erhält ISO 27001:2022 Zertifizierung für Informationssicherheit

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Mit den konversationsfähigen KI-Lösungen von Spitch die Zukunft der Kundeninteraktion erschliessen: jetzt in Genesys AppFoundry

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