Veröffentlichungen

Spitch: 10 Years of Revolutionizing Contact Centers with Conversational AI

Spitch, a Swiss-based international company, has been on a mission to improve the lives of contact center customers and also employees by eliminating routine tasks and freeing up their time for more creative work. Leveraging the power of conversational AI, Spitch has been able to capitalize on this vision and the extensive experience of its management team in the B2B software business and financial services industry.

What Happens When You Invite Customers to Participate in Solution-Building

How do customers actually feel? How do they live and work as contact center professionals—as the decision makers charged with not only evaluating platform vendors, but squaring their choices against the needs of their employees, business units, and organizational vision? It is my firm belief that no supplier can create lasting value for customers without answering these two questions, especially in a space as crowded and competitive as the contact center industry.

Beyond the Hype: Building Contact Center Innovations that Matter

From day one, we believed that Spitch technology would be important for each and every customer contact center. Turning that vision into a product, one that we could adapt to the needs of each customer, has required constant innovation. After all, only 5% of new products hit the mark. Being one of them has meant working hand in hand with our customers to build conversational AI products that actually make a difference.

Ten Years of Insight: How the Contact Center has Changed in the Last Decade

If I could boil down the past decade in the contact center to one word, it would be mercurial. Prone to significant changes, many of them quick and unexpected. In fact, mercurial might be putting it lightly. Turbulent is more like it, frequently subject to the winds of hype and technological change.

Real Talk: Spitch’s Value in the Words of Our Customers

Customers have shaped Spitch since the beginning. You can have the strongest conversational AI platform in the world, but it’s the human conversations that happen at the application level that lead to the greatest success.

10 Years of Insight: Spitch’s Foundational Ideas & Principles

Artificial intelligence (AI) will forever change customer interactions. This was the spark that gave life to Spitch back in 2014 and it still burns brightly today. Though Spitch has become an end-to-end GenAI conversational platform, back then our vision was simple: bring automatic speech recognition (ASR) to market for Swiss German and its major dialects in Switzerland.

Introducing Brand New SA 3.0 with LLM, RAG, Agent Assist, Speech Analytics, and QA/QM Innovations

Spitch is driving customer service excellence with cutting-edge AI technologies such as RAG, Agent Assist, Speech Analytics, and QA/QM Innovations.

Generative AI: Enhancing Human Capabilities through Assistance

In their recent article, "Why AI will not lead to a world without work" , authors Philipp Carlsson-Szlezak and Paul Swartz argue that AI's impact on employment will likely follow historical patterns of technological advancement, creating new opportunities and playing a growing assistive role in existing ones.

Conversational AI Helps Provide 24/7 Services for Residents

The best way for achieving it is using a voice bot supplied by Spitch that understands Swiss German dialects and, of course, standard German.

Conversational AI, un modello per garantire Customer Experience omnichannel e personalizzate

L’approccio “Develop Once – Deploy Omni” consente alle aziende di creare un modello di Intelligenza Artificiale conversazionale che può essere distribuito su più canali, come voce, chat, Social Media e videoconferenze, senza richiedere sforzi di sviluppo separati per ciascuna piattaforma. Alcuni consigli utili

Sempre più banche migliorano la CX con una soluzione vocale

Mediante la soluzione vocale Spitch, i clienti delle banche possono esprimere le loro richieste in linguaggio naturale e vengono automaticamente messi in contatto con il consulente più adeguato.

Spitch-CEO Alexey Popov über Voice, Chat und KI

In dieser Episode begrüssen wir Alexey Popov, Gründer und CEO von Spitch, dem Schweizer Anbieter von KI-basierten Sprach- und Chat-Dialogsystemen (Conversational AI).

Navigating the Generative AI Landscape: Key Steps for Successful Implementation

As the excitement around generative AI continues to build, recent insights from Goldman Sachs raise important questions about the technology's economic impact.

Telefon-Sprachsystem auf Genobanken trainiert – ohne das die IT-Abteilung ran muss

Anrufer können in natürlicher Sprache ihr Anliegen vorbringen und werden automatisch zum richtigen Ansprechpartner durchgestellt. Erste Kunden seien die Volksbank Mittelhessen, die Hannoversche Volksbank, die BBBank und die VR PartnerBank. Der interessante Punkt: Die IT-Abteilung muss nicht ran, verspricht der Schweizer Anbieter Spitch.

Spitch rivoluziona il customer care con managed service avanzati

Spitch potenzia il suo modello di managed service SaaS per i contact center, migliorando la customer experience con soluzioni di IA conversazionale e Speech Analytics. Questo approccio riduce il time to market e offre flessibilità alle aziende

AI Solutions Beyond Automation: Empowering and Motivating Employees

Generative AI, a branch of machine learning focused on producing and interpreting high-quality natural human language, is starting to offer some impressive potential in this regard.

Good AI and Bad AI

Navigating Security, Privacy, and Innovation in the Era of Generative AI

Generative AI and Conversational AI: Toolkits and Cabinetmaking in the AI Workshop

While both these terms are essential to understanding the ongoing technology revolution in customer service and creative endeavors, it's crucial to make sense of their distinct characteristics and how they can work together to drive innovation and enhance customer experiences.

Voice bot Vicky

Thanks to Vicky’s ability to understand Swiss German dialects and availability around the clock, this innovation will contribute to a further increase in the efficiency and quality of service.

Einwohneramt der Stadt Kreuzlingen setzt auf KI im Bürgerservice

Ein Virtual Assistant beantwortet rund um die Uhr Fragen von Einwohnern der Stadt Kreuzlingen und deckt zehn verschiedene Themen ab, darunter Fragen zu Öffnungszeiten, Zivilstand- und Wohnsitzbestätigungen, Pass- und ID-Bestellungen.

Spitch tra i leader mondiali della sicurezza biometrica

Spitch si conferma come uno dei protagonisti nel campo dell’IA e delle soluzioni biometriche, ottenendo un riconoscimento di prestigio da parte di GRC Viewpoint. La continua innovazione e l’impegno per l’eccellenza rendono Spitch un partner affidabile per le aziende che cercano soluzioni avanzate per la sicurezza e l’efficienza operativa

Business opportunity e AI Generativa, le previsioni di Spitch

L'IA GENERATIVA STA RIDEFINENDO L'ENGAGEMENT E L’OPERATIVITÀ ALL'INTERNO DELLE AZIENDE.

Sprache als Medium zur Anruf-Steuerung im KSC

Im heutigen Gespräch geht es um den Einsatz eines Sprachportal als Eingangsmedium im KSC/KDC. Hierzu tausche ich mich mit Bernd Martin, Spitch AG, aus.

Megatrends für den KI-Einsatz

KI-basierte Personalisierung, multimodale Kommunikation und vorausschauende Analytik. Diese Trends dürften 2024 die Kundenkommunikation prägen.

Spitch unter Top 10 beim Biometrie-Einsatz / Stimmbiometrie lässt sich zur Erhöhung der Sicherheit beim Online-Banking einsetzen

Zu dieser Einschätzung gelangt GRC Viewpoint, die als unabhängige Autorität im Bereich "Governance, Risk and Compliance" (GRC) gilt.

Stephan Fehlmann, Country Manager DACH bei Spitch, im Interview

«Bei Spitch haben wir den Vorteil, dass der komplette Technologie-Stack inhouse entwickelt wurde und wir somit die volle Kontrolle über Technologie, Modelle und Daten haben.»

Empowering conversational AI in the contact centre – the responsible way

Capabilities are evolving rapidly, reshaping advanced knowledge work and leading the contact centre into a bright new future we could not imagine a few years ago.

AI-Driven Customer Service Boosts Engagement, Satisfaction and Lowers Costs

AI tools enable service excellence by bridging the gap between human-like interactions and confidentiality rules. AI-generated datasets increase the accuracy of intent recognition and speed time to market. With automated prompts, real-time tips and secure in-house development, AI is reshaping customer care.

Generative AI In B2C

Alexey Popov, CEO of Spitch, explains how the ease of use and specific CX benefits  make Spitch conversational AI solutions popular with Tier 1 banks and other companies.

AI antifrode: la biometria vocale fra le 5 tendenze nei servizi finanziari

La biometria vocale è uno strumento che, tramite un algoritmo, sfrutta la voce di una persona quale peculiarità di identificazione univoca. Ecco quali vantaggi offre e quali rischi comporta

Public administration service providers under pressure: Answers now and immediately – higher citizen satisfaction thanks to intelligent interaction automation

The rapidly advancing digitalization in customer communication also puts increasing pressure to act on public administrations.

Deutsche Banken: Conversational AI als Schlüssel zum Kunden

Die Finanzinstitute in Deutschland verlieren den Anschluss an das weltweit gestiegene digitale Leistungsniveau des Bankensektors. Zu dieser Schlussfolgerung gelangt die Wirtschaftsprüfungs- und Unternehmensberatungsgesellschaft Deloitte in einem aktuellen Report zum digitalen Reifegrad von Banken, für den mehr als 300 Banken in 41 Ländern rund um die Kundenerfahrung in digitalen Bankkanälen analysiert wurden.

Sprachdialogsysteme in der Versicherungswirtschaft

Die Baloise (Basler Versicherung) und die Versicherungskammer Bayern (VKB) gehören zu einer wachsenden Schar von Assekuranzen, die sich mit einem Sprachdialogsystem für die Zukunft des Telefonierens gerüstet haben.

How to Make Conversational AI Projects Consistently Successful

The article explores whether recent tech breakthroughs in conversational AI will help boost its business relevance. It argues that companies can often better capitalize on AI’s add-value by improving orchestration and implementation strategies, as well as deploying a combination of essential kinds of expertise in addition to standard Natural Language Understanding (NLU).

Customer experience AI-driven: le esperienze di Spitch nei settori banking e insurance

Dagli assistenti virtuali ai chatbot, fino ai sistemi di biometria vocale, con varie possibilità di integrazione e di deployment. Anche nei servizi per il miglioramento della customer experience, la Svizzera – da oltre un decennio in cima al Global Innovation Index, – si distingue con proposte innovative e ad alto valore

Spitch and ChatGPT: Opportunities and New Horizons

We have been eager to evaluate ChatGPT’s capabilities and to understand how those might benefit our own CX products.

«Digitalisierung braucht Mut zu etwas Neuem»

Stephan Fehlmann ist Country Manager für die DACH-Region bei Spitch. Im Interview mit Computerworld berichtet er unter anderem, was ihn an KI fasziniert und (noch) nervt.

Sprachdialogsysteme: Anfragewelle in der Energiebranche bewältigen

Um diese Situation bewältigen zu können, ist der großflächige Einsatz moderner Kommunikationstechnik unerlässlich.

Assistenti virtuali, sempre più protagonisti del mercato dell’AI

I sistemi basati sull'intelligenza artificiale conversazionale possono aumentare molto il potenziale di contatto con i consumatori

Einfache Anliegen automatisiert beantworten - 7x24x365

Ein Gespräch mit Stephan Wick, Leiter Logistik und COO / CIO bei Migros Bank, über Conversational AI und Kundenerwartungen.

How to Balance Conversational AI and Privacy

Data gathering plays a crucial role in improving business and productivity, enhancing a product, and creating visibility into what is working and what is not. As speech analytics advances, companies need to be more aware of how to gather data while respecting the privacy of all the parties involved. To create proper boundaries, it's important to understand how far we've come.

The Rise of Virtual Assistants: How Machines & Algorithms Increase the Potential for Consumer Contact

In this hyper-competitive, consumer-focused marketplace, new technologies are increasingly allowing data analysis and information reprocessing to foster “virtual relationships.” This is an exciting new world of information capture and consideration, one which empowers strong companies and leaders to optimize fundamental corporate performance and improve strategic business decisions.

Das Sprechen mit Computern ist am natürlichsten

Spracheingabe ist die einfachste Mensch-Maschine-Schnittstelle. Das ergab der „Spitch-Report: Sprachsysteme“, den die Schweizer Spitch AG erarbeitet hat. Touchscreen, Computermaus und Tastatur folgen mit deutlichem Abstand.

AI is Changing Customer Service

Using artificial intelligence (AI) for customer service has multiple advantages. Whether a company operates in the financial, insurance, retail or any other sector, AI can help enhance a company’s customer experience.

Interazioni human-like con l’intelligenza artificiale

I programmi voicebot imparano a rispondere sempre meglio alle domande dei clienti e a sostenere conversazioni anche complesse.

«Stimmabdruck» statt Fingerabdruck – wie sicher ist das?

Viele Banken ersetzen beim Telefonkontakt die Sicherheitsfragen mit automatischer Stimmerkennung. Wie sicher ist das?

Il parere di Spitch

Risponde Nataskia Cerfeda, Business Development Manager di Spitch Italia

Podcast: Was hat Conversational AI mit Kultur zu tun?

In dieser Episode des «Nice to Meet You” Podcast spreche ich mit Stephan Fehlmann, Country Manager DACH bei Spitch, über Conversational AI und darüber, was die Schweizer Kultur mit den gängigen Anwendungen zu tun hat.

Voce e intelligenza artificiale, destinati a stare insieme

Il commercio conversazionale avviene quando un cliente può interagire con un’azienda nel modo più diretto possibile. E per farlo cosa c’è di meglio che utilizzare la voce?

SPITCH: soluzione anticrimine a biometria vocale

Spitch, in collaborazione con Tecnet Systems, ha sviluppato una soluzione per supportare le forze dell’ordine nel contrasto della criminalità.

Spitch: Chat- und Voicebots werden sich künftig vermehrt durchsetzen

Chat als Kommunikationskanal ist im privaten Bereich längst zum Mainstream geworden. Vermehrt kommt diese Art der zunehmend automatisierten Kommunikation nun aber auch für die Klärung geschäftlicher Anliegen zum Einsatz. So auch im Versicherungsbereich. Mit der soeben veröffentlichten Studie „Conversational Insurance 2022“ geht das Institut für Finanzdienstleistungen ZUG IFZ der Hochschule Luzern der Frage nach, inwieweit diese innovativen Kanäle im Versicherungskontext bereits genutzt werden und welchen Standpunkt die KundInnen gegenüber diesen neuartigen Serviceschnittstellen einnehmen. Insgesamt wurden 1’579 Personen in der DACH Region befragt. Unterstützt wurde die Studie von den Unternehmen Adnovum, BSI, Enterprise Bot, Spitch und Swisscom.

Giovanni Mannarino di Spitch racconta la Customer Experience ibrida

La capacità di rendere dato e analizzare il parlato e l’interazione vocale è aumentata molto in questi ultimi anni, ed è alla base di alcune importanti svolte in ambiti come il supporto e la customer experience (CX). Per approfondire questo argomento abbiamo parlato con Giovanni Mannarino, Sales Manager Italy dell’azienda svizzera Spitch, che opera da anni in questo settore e che sta portando importanti innovazioni proprio nell’ottica di una CX ibrida.

Voice and Text Conversational AI Dialogue Systems Support Financial Institutions in Customer Management

Intelligent voice and text dialogue systems are becoming increasingly popular with banks and insurance companies. The terminus technicus for this is “Conversational AI”. The technical term describes the use of artificial intelligence (AI) for processing human-to-human and human-to-machine interactions.

Warum das Telefonieren wieder an Bedeutung gewinnt

Viele Unternehmen und Behörden haben in den letzten Jahren immer mehr Informationen im Internet bereitgestellt, um dadurch ihre Telefonzentralen zu entlasten. Doch dieser Trend wird sich in den nächsten Jahren wieder umkehren. Das legt zumindest eine Expertenumfrage der Schweizer Spitch AG nahe.

Sprachdialogsysteme, die mit der Dialekterkennung punkten

Stephan Fehlmann, Country Manager DACH bei Spitch, im Interview

AI helps to unlock human creative potential by taking care of the monotonous routine work

Today, we’re riding the crest of technological progress where many routine processes are being automated. Artificial intelligence is one of the most promising innovations that can help with repetitive tasks and give more time to complete the ones requiring unique human intelligence.

Sagt Apples Siri bald "Grüezi" und spricht Mundart?

Für sein Siri-Team sucht Apple Know-how für Schweizerdeutsch. Drängt der Konzern auf den hiesigen Voicebot-Markt? Schweizer Spezialisten für Spracherkennung ordnen ein.

Spitch Launches in U.S. With Omnichannel Conversational AI Solutions

Global company brings its renowned Swiss precision and reliability for a customizable end-to-end solution to improve customer experience

Ämter und Betriebe verstehen Mundart

Bis anhin weigern sich die Technologieriesen noch, die Schweizer Mundart zu verstehen. Zwei lokale Spezialisten beweisen mit bemerkenswerten Anwendungen, wie leistungsfähig die Spracherkennungstechnologie mittlerweile ist.

I controlli sugli operatori del contact center e i diritti dei lavoratori

A disciplinare la materia è l'art. 4 I. 300/1970 che prevede che il datore di Iavoro non possa fare uso di strumenti di alcun tipo da cui derivi "anche la possibilità di controllo a distanza dell'attività dei lavoratori

Tecnologie vocali e contrasto della criminalità: alcuni esempi concreti, secondo Spitch

Dallo Speaker Identification Integrated Project di Interpol, a una soluzione interamente implementata in Italia: ecco come le voice technology stanno sempre più supportando l’attività investigativa e giudiziaria.

Spitch e il riconoscimento vocale è sicuro; svolta nella biometria per l’identificazione

La biometria vocale è la soluzione migliore per quanto riguarda i processi d’identificazione, rispetto alla normale password o ad altri metodi. Per questo resta la procedura più sicura e apprezzata dagli utenti.

Corona treibt Nachfrage nach Telefon-Selfservice voran

Sprachcomputer werden im Kundenservice immer populärer. Dieser Trend hat zwar lange vor Corona eingesetzt, aber die Pandemie hat die Nachfrage stark beschleunigt. Diese Einschätzung vertreten 90 Prozent der Fachleute bei einer internationalen Expertenumfrage des Schweizer Unternehmens Spitch.

Spitch, la tecnologia che rende sicuro il riconoscimento vocale

Abbiamo testato la funzionalità di riconoscimento vocale basata sulla biometria: si tratta di una procedura di autenticazione più sicura delle impronte digitale e più rispettosa della privacy del riconoscimento del volto.

AI Based Chatbots Market 2021-2027 with Top Countries Data: Industry Insights by Players, Growth, Applications, Major Drivers, Value and Foreseen

The Global AI Based Chatbots Market 2021 by Regions, Type, and Application, forecast to 2027 research report is a comprehensive, methodical, and all-encompassing examination of the industry.

Il tempo è davvero oro, nei Contact Center

Il tempo nei contact center è da sempre una dimensione decisiva. È sul tempo di risposta che si misura la capacità di soddisfare i clienti; è sulla durata delle chiamate che vengono fatti tutti i calcoli per dimensionare correttamente il contact center.

Dank Telefoncomputer: Digitale FAQs in Sprache verwandeln

Eigentlich stehen die Antworten auf wiederkehrende Frage auf der Website. Die Kunden aber rufen lieber an, um Auskunft zu bekommen. Mit einer Telefon-Sprachlösung können sie das auch weiterhin, ohne Mitarbeiter zu überlasten.

AI Play, la Netflix dell’intelligenza artificiale

Giacinto Fiore e Pasquale Viscanti hanno creato “Intelligenza Artificiale spiegata semplice” per fare divulgazione su un settore nel quale il nostro Paese è rimasto indietro

4 modi in cui le tecnologie vocali rendono le ferie smart

Sembra proprio che questa estate continuerà l’immersione nel digitale e che la tecnologia ci aiuterà a semplificare molte attività legate alle ferie: dalla prenotazione, all’esperienza stessa, fino al post-vendita.

Gespräche mit Computern werden alltäglich

Telefonieren mit einem Sprachcomputer wird künftig zur Normalität, davon sind zwei Drittel der von der Schweizer Sprachsystemspezialistin Spitch befragten 100 Fachleute im aktuellen "Sprachsystem-Report 2021" überzeugt. Weitere 29 Prozent räumen diesem Szenario immerhin eine gewisse Wahrscheinlichkeit ein.

Speech analytics, ottimizzazione della customer experience, e compliance in Italia

Iscriviti alla tavola rotonda live organizzata con CMI Customer Management Insights del 19 ottobre 2021 ore 11:00

Assistenti vocali, riconoscimento biometrico, analisi del sentiment: la tecnologia di Spitch a supporto del business

La piattaforma di Spitch è basata su una tecnologia di riconoscimento vocale attorno alla quale sono stati sviluppati una serie di servizi destinati al mondo dei contact centere a quello bancario e assicurativo

Dialekte, Akzente – Schweizer Voicebots erkennen vieles

Zwei Firmen geben Einblick in die Entwicklung eines Voicebots. Dieser soll vermehrt auch bei Versicherungen zum Einsatz kommen.

Omnichannel Intelligent Virtual Assistants and thriving CX

Your customers now interact with your brand through a whole variety of channels, including email, web, chat, voice, text, and social media. They demand flawless service, and they expect it right away.

La Grafologia, dalla profilazione alla biometria vocale

La grafologia è definita come una metodologia di diagnosi scientifica utile a conoscere la personalità dello scrivente.

Standards for Voice Assistants – What they mean for the market

Citing that organizations know they must protect consumers and proprietary data that flows through voice assistants, the Linux Foundation recently announced the launch of the Open Voice Network (OVN), an association which will seek to develop open standards to support the adoption of AI-enabled voice assistance systems.

Sprache wird dominante Eingabemethode

Gesprochene Sprache wird sich in den 2020er-Jahren zur dominanten Mensch-Maschine-Schnittstelle für die Informationseingabe entwickeln.

Sicurezza 2.0: dalle password all’autenticazione biometrica

Spitch, azienda specializzata in soluzioni di tecnologia vocale, presenta alcuni esempi concreti di autenticazione biometrica e spiega perché non tutte le biometrie sono uguali.

Werkzeug von Spitch analysiert Kundentelefonate

Spitch, Entwickler und Anbieter von Sprachsystemen, hat ein neues Werkzeug für die automatische Auswertung telefonischer Kundengespräche lanciert. Die dadurch gewonnenen Informationen sollen helfen, Kundenzufriedenheit und Effizienz der betrieblichen Abläufe zu steigern.

Die Technologie der Spracherkennung wird erwachsen und für Firmen brauchbar

Die Fähigkeit digitaler Sprachassistenten wird immer besser und macht den mündlichen Kontakt zu Firmen nicht nur effizienter, sondern auch angenehmer. Bei der Kreditkartenorganisation Swisscard können sich Kunden in ihrem Schweizer Dialekt unterhalten.

Spitch stellt neue Generation von Sprachcomputern für den Mittelstand vor

Dadurch sind Telefonanlagen mit Sprachverarbeitungs­funktionen, die bislang vor allem Grossunternehmen vorbehalten waren, erstmals für die mittel­ständische Wirtschaft erschwinglich, teilt das Unternehmen mit.

How Voice Automation Could Help Relieve Pressure on Healthcare

Gary Williams, Director of Sales and Consultancy at Spitch, explains some of the ways voice automation could help aid the healthcare service following the pandemic

Die Bedeutung von Sprachtechnologien im Unternehmensalltag steigt massiv

Spitch: Grosse Chancen für Schweizer Sprachlösungsanbieter

Creating A True Omnichannel Customer Experience With Conversational AI

The customer experience has changed beyond recognition in recent years.

«As a Service», Datenschutz und Ausblick

Die Firma Spitch, der dieses Feature anbietet, ist ein Partner von Avaya, der die schwizerdütsche Herausforderung gerne annimmt.

Sprachspezialist Spitch begrüßt Übernahme von Nuance durch Microsoft für 20 Milliarden Dollar

Spitch-CEO Alexey Popov: "Das ist ein eindeutiges Signal, dass der Markt für Sprachverarbeitung jetzt richtig los geht."

Più valore alla voce nella relazione con i cittadini

È l’approccio di Spitch che propone una piattaforma conversazionale omnicanale orientata al miglioramento della customer experience

Speech Recognition Technology Adoption Doesn't Have to Be Complex

Voice recognition technology is changing the face of consumer markets across the globe. Today, 25 percent of Google searches made on Android phones are being made via voice searches. People are becoming used to having the technology as part of their daily lives.

Spitch bringt FAQs von der Webseite aufs Telefon

Die meisten Unternehmen haben meist viel Zeit und Geld investiert, um die FAQs (frequently asked questions), also die am häufigsten gestellten Fragen, im Internet zu beantworten.

Insuring Success: Using Technology to Deliver a Premium Experience to Customers

Technologies such as voice steering, chatbots, and all manner of self-service platforms have gone from being a luxury to an absolute necessity if companies are to retain existing customers and acquire new ones without compromising on the customer experience itself.

Speech recognition, parte essenziale della customer experience

Tecnologie come il riconoscimento vocale si fanno largo per creare una relazione più empatica con l'utente. Ne parliamo con Giovanni Mannarino, director of sales and consultancy di Spitch.

Ein Computer mit «Zürischnurre»

Sprachassistentinnen wie Siri, Alexa und Co. verstehen noch immer kein Schweizerdeutsch. Findige Schweizer Start-ups versuchen, die Lücke zu schliessen. Computern Mundart beizubringen, ist aber eine besondere Knacknuss.

Spitch: Hausärzte und Risikopatienten in der Warteschleife, Impfproblematik verschärft sich zusätzlich durch Nichterreichbarkeit der zuständigen Stellen

Customer journey: il futuro è nell’approccio omnichannel

Ogni riflessione sul futuro, di qualsiasi natura – economica, sanitaria, politica, sociale – non può prescindere dalla pandemia che ha letteralmente sconvolto il mondo.

Will voice end the era of touch in banking?

The financial industry should listen up and recognize voice technology and the opportunities that come with it. As with other innovations, the retail industry is paving the way.

Banking on technology: How challenger banks set new standards for customer service

Innovation is often high up on the agenda in the banking industry, but for digitally native challenger banks, it’s a way of life. They were borne from innovation and continue to push the envelope and carve out new ways of engaging consumers, made possible by fewer overheads tied up in retail space and a smaller but more dynamic workforce.

Spitch’s robo-bankers are learning Swiss German!

For the fourth edition of the Fintech Chain Mail, we met with Alexey Popov – CEO at SPITCH to discuss Natural Language Processing, a form of artificial intelligence that extracts data and insight from speech.

Bernd Martin: "Banken sollten fortlaufende Spracherkennung als sicherstes biometrisches Merkmal zur Kundenauthentifizierung ins Online-Banking als Standard aufnehmen."

Vor rund einem Jahr ist die Europäische Zahlungsdienstrichtlinie PSD2 (Payment Services Directive 2) in Kraft getreten, die beim Online-Banking eine doppelte Kundenauthentifizierung vorschreibt.

Pflegeroboter versteht Schweizerdeutsch

Das Personal in Pflegeheimen und Spitälern wird demnächst von einem Roboter unterstützt, der Schweizerdeutsch versteht. Dafür spannen zwei Schweizer Technologieanbieter zusammen.

How COVID-19 has impacted contact centres

Before the age of landing pages, online forms, and pop-up chatbots, contact centres were the only way we could engage with brands and services. They were the cornerstone of the service industry, and in many ways they still are. According to HubSpot, 90% of consumers argue that one channel alone is not enough in terms of customer service, instead preferring an omnichannel experience consisting of email, live chat, social media and contact centres.

Integration von Spitch KI-Sprachtechnologie in die Automation Platform von BSI

Der Schweizer CRM und Marketing-Automations-Spezialist BSI bietet neu seine Automation Platform mit integrierter KI-basierter Sprachtechnologie von Spitch an. Zu diesem Zweck sind die beiden Unternehmen eine Partnerschaft eingegangen. Um für Kunden den Einstieg in eine automatisierte interaktive Sprachschnittstelle (IVR) möglichst interessant zu gestalten, wird die Integration mittels Starter Package zu einem attraktiven Preis angeboten. Das von BSI und Spitch angebotene Paket bietet Unternehmen alles, was es für die Aufsetzung eines ersten Pilotprojekts braucht.

Call centre ad albero: la pensione è vicina?

La crisi sanitaria ha evidenziato tutti i limiti dell'assistenza telefonica che si raggiunge digitando una serie di numeri, asterischi e cancelletti.

Banken setzen auf Sprachsysteme

Viele Anwendungen im Finanzsektor: Automatische Anrufannahme, Sprachdialogsysteme, Stimmbiometrie, Freisprech-Banking, Online-Onboarding

Making The Right Call: Contact Centres In The New Normal

Making the Right Call: Contact Centres in the New Normal – Gary Williams, Director of Sales and Consultancy at Spitch, discusses some of the voice solutions that can help organisations with contact centres adapt to working in the ‘new normal’

Sprachsystem Spitch kann Fachchinesisch

Im Unterschied zu praktisch allen anderen Sprachsystemen kann die Sprachlösung der Schweizer Spitch AG auf eine kunden- und anwendungsspezifische Fachsprache angepasst werden. Nach eigenen Angaben versteht das Spitch-System die Fachtermini eines Unternehmens oder einer Branche in etwa vier bis sechs Wochen Einarbeitung zu über 90 Prozent. So lässt sich beispielsweise gewährleisten, dass das System die Fachtermini des Anbieters in allen Varianten beherrscht.

Spitch, gli sviluppi futuri della tecnologia vocale

Con la crisi dovuta alla pandemia da Coronavirus tutti i BPO, i partner che occupano di gestire l’esternalizzazione dei processi gestionali e di controllo di un’impresa, si sono ritrovati ad adottare misure emergenziali per remotizzare l’effort produttivo.

Spitch und Recapp IT wollen Transkriptionsstandard für Schweizerdeutsch entwickeln

Die beiden einzigen helvetischen Anbieter von professionellen Sprachlösungen in Schweizerdeutsch, Spitch und Recapp IT, haben eine Zusammenarbeit beschlossen, um die Standardisierung des Schweizerdeutschen für die Entwicklung von Spracherkennungslösungen gemeinsam voranzutreiben.

Nel post-Covid contatti ridotti e pieno controllo vocale

Spitch è nata cinque anni fa in Svizzera con la mission di sviluppare tecnologie vocali

Spitch sagt Deglobalisierung bei Call Centern voraus

Das Schweizer Unternehmen Spitch gehört zu den technologisch führenden Entwicklern und Anbietern von Sprachsystemen für Unternehmen und Behörden.

Ripartire dopo la pandemia: la tecnologia vocale può aiutare

Spitch individua alcuni scenari in cui le tecnologie vocali potrebbero rivelarsi utili per limitare le probabilità di contagio, evitando contatti diretto con persone e ambienti

Easing the Contact Centre Compliance Burden

Cyber fraud has seen a 55% year-on-year increase in the UK in recent years with criminals successfully stealing £1.2 billion through fraud and scams in 2018. The world of telecommunications is far from immune, with 170m fraudulent calls blocked globally in 2018.

Spitch bietet kostenlose Sprachsysteme an

Um in der Pandemie zu helfen, richtet der Sprachsystem-Anbieter Spitch Telefonhotlines für staatliche Stellen und Firmen ohne Einrichtungskosten für Standarddienste ein. Damit möchte das Unternehmen helfen,Telefonhotlines zu entlasten.

Sprachcomputer dringen ins Gesundheitswesen vor

Der Trend zu medizinischen Gesundheitszentren ruft neue Technologien auf den Platz
Aktuelle Studie analysiert Vorteile moderner Sprachdialogsysteme im Gesundheitswesen
Coronavirus-Epidemie beschleunigt Ruf nach Sprachdialogsystemen für Hotlines

Spitch interview: "Bye bye, classic call center"

The coronavirus crisis clearly shows how quickly conventional call centers can run into capacity bottlenecks. And not only in the healthcare sector. Read more in the current interview of the Swiss Unternehmerzeitung with Jürg Schleier, Country Manager DACH.

I chatbot portano grandi vantaggi, ma solo se usati bene

Le tecnologie vocali e testuali basate sull’automazione e sull’intelligenza artificiale hanno ampi margini di crescita. Per aziende e PA sono preziose solo se adottate nel modo corretto, come ci racconta Rosa Maria Molteni, marketing and communication manager per l’Italia di Spitch.

Spitch: Telefonhotline-Katastrophe verhindern

Die Telefonsysteme von Airlines, Bahn, Gesundheitsämtern und vielen Firmen sind völlig überlastet. - Millionen Kunden sind verunsichert, wenn sie telefonisch niemanden erreichen.

Is UK Ending It’s Love Affair With Foreign Contact Centres?

Is The UK ending its long-distance love affair with foreign contact centres. However, this has raised the long-standing issue of high costs in the industry.

Coronavirus and the switchboard challenge: how can speech technologies help face this global emergency?

Spitch explains how AI and Machine Learning based solutions come handy to manage a fast-increasing volume of calls: the example of a healthcare customer case already implemented in Italy.

Spitch-Studie: Sprechen mit Computern ist am natürlichsten

Das Sprechen mit Computern ist die natürlichste Mensch-Maschine-Schnittstelle – so lautet eine Schlüsselerkenntnis der Studie „Spitch-Report: Sprachsysteme“, den die Schweizer Spitch AG vorgestellt hat. Dem Report liegt eine Umfrage unter 100 Computerexperten zugrunde. 65 Prozent davon stufen Sprache als die mit Abstand natürlichste Umgangsform mit modernen Computern ein. 37 Prozent (Mehrfachnennungen waren erlaubt) halten hingegen den Touchscreen, wie man ihn vom Smartphone kennt, für überlegen. 28 Prozent vertrauen fest auf die vor gut 35 Jahren erfundene Computermaus, 26 Prozent setzen eindeutig auf die Tastatur, deren Wurzeln bis in das 19. Jahrhundert zurückreichen.

A Partnership for Industry-Leading Voicebot Solutions

When Mandy Reed invited me to do a guest blog, I was quite honoured and of course jumped at the chance, so Thank You once again Mandy. The significance of this post is that it coincides with the announcement of a partnership between Creative Virtual and Spitch, something that I am very proud of to say the least.

Spitch thinks big with partners and clients

Piergiorgio Vittori, Global Development Director and Country Manager Italy, UK&I, explains Spitch strategy and growth plans at international and local level, and how partnerships contribute to create value-adding innovative solutions (in Italian)

Studie: Der Sprachcomputer hört mit

Im Jahr 2030 werden Anrufe in Call Centern bei überwiegend von Sprachcomputern unterstützt. Davon ist mehr als die Hälfte der Experten überzeugt, die die Schweizer Spitch AG für ihre Studie „Spitch-Report: Sprachsysteme“ befragt hat.

Abramo e Spitch collaborano per i Contact Center

Stretto un accordo di partnership per sviluppare e commercializzare tecnologie vocali innovative per il miglioramento del customer care

Spitch in the news: "You are connected to our speech robot"

Recent issue of the Neue Zürcher Zeitung gives an insight into the project realized by AdNovum and Spitch for the Road Traffic Office of the Canton of Zurich.

Nexteria e Spitch assieme per migliorare le Tecnologie Vocali

Nexteria e Spitch AG hanno stretto una partnership per lo sviluppo e la commercializzazione congiunta di soluzioni di Customer Management basate sulle tecnologie vocali.

Anticipata da Blade Runner e Mission Impossible, la biometria vocale è realtà

Dal 2020 il riconoscimento con la voce sarà sempre più usato, ma non sono poi così lontani i tempi in cui era un’idea futuristica che appassionava gli sceneggiatori più fantasiosi

Intelligente Sprachsystem machen Kunden zufrieden, zeigt Studie von Spitch

Mit dem Einsatz intelligenter Spracherkennungssysteme im Automobilsektor lässt sich die Kundenzufriedenheit deutlich steigern, bestätigt die aktuelle Studie „Spitch-Report: Sprachsysteme“ der Schweizer Spitch AG mit Sitz in Zürich.

Biometria, intervistiamo Rosa Maria Molteni di Spitch

A SMAU Milano incontriamo Rosa Maria Molteni, Marketing and Communication Manager di Spitch: quali sono le prospettive per le tecnologie vocali e la biometria?

Pensi di essere al sicuro dagli hacker perché usi i messaggi vocali? Sbagliato. E anche la tua voce può essere clonata

Recentemente è stata scoperta una vulnerabilità in WhatsApp che avrebbe permesso a chiunque di installare uno spyware su uno smartphone iOS o Android senza entrare in possesso del device.

Drücken Sie 1-2-3-Telefonhorror

Millionen von Anrufern quälen sich durch 1-2-3-Telefonmenüs von Service-Hotlines. Bis sie endlich bei einem menschlichen Gesprächspartner angekommen sind, ist der Frust meistens schon hoch, zumal man häufig gar nicht den fachlich richtigen Ansprechpartner am Hörer hat.

Robot welcome on board!

Negli ultimi anni abbiamo vissuto un allarmismo estremo relativo alla potenziale perdita di posti di lavoro causata dalle nuove tecnologie, con toni talvolta inutilmente polemici e strumentali.

La biometria vocale è sicura e tutelata, parola di Spitch

Spitch è notoriamente un leader nelle tecnologie di biometria vocale, e in quanto tale ha voluto rassicurare gli utenti sul fatto che sia sicura e legalmente tutelata.

Grüezi, ich bin Ihr Sprachcomputer

Erste Firmen sammeln im Kundenkontakt Erfahrungen mit der Spracherkennung. Sie sind begeistert von den sich bietenden Möglichkeiten, setzen sich aber auch dem Risiko aus, in Kontroversen zu geraten.

Chatbots erfüllen den Traum jedes Kunden von einem freundlichen, verständnisvollen und kompetenten Berater

Man kann durchaus von einer anstehenden Revolution des Marketings, Vertriebs und Supports für Consumerprodukte durch Chatbots sprechen

Addressing Legal, Ethical, and Technical Issues Associated with Voice Biometrics: Technology goes along with Ethics

The fact is that speech technologies, including voice biometry, allow extracting quite a serious amount of data from human speech that can be used in a variety of ways, e.g. to measure and improve customer experience, fine-tune marketing strategies, optimise sales, etc.

Addressing Legal, Ethical, and Technical Issues Associated with Voice Biometrics: Choosing the Privacy-First Approach

There are some more strategic issues at CEO and CIO level, nevertheless, that are indirectly linked to the brand and reputation management issues and deserve serious attention.

Addressing Legal, Ethical and Technical Issues Associated with Voice Biometrics: Take Off & Enrolment Phase

Calling your bank and authenticating transactions by phone without any cumbersome routines – like “difficult” security questions – is something many people are getting used to thanks to voice biometrics.

Sprachspezialist Spitch: Kunden müssen aktiv und ehrlich informiert werden

Nach dem Abhörskandal bei Amazon Alexa, Google Assistant und Apple Siri fordert Spitch mehr Transparenz bei Sprachsystemen

Brexit and the Financial Services Sector: Time to Transform Customer Service with Voice Technology

October 31 marks the latest deadline in the seemingly endless Brexit debacle. Many companies and industries are still scrambling around trying to prepare for an uncertain future- the financial services industry is no exception.

Tutti pazzi per FaceApp ma attenzione alla privacy

In questi ultimi giorni, le bacheche dei social sono invase da foto degli utenti in versione invecchiata: dal semplice cittadino fino a Vip, come i coniugi Ferragnez, e politici, nessuno sembra aver saputo resistere al fascino di FaceApp, l’applicazione per applicare filtri ed effetti ai propri selfie, ritornata in auge dopo l’ottimo debutto di un paio di anni fa.

Digitale Sprachgenies?

Beim Anruf im Call Center meldet sich statt eines Menschen ein Computer – viele sind darüber verärgert. Glaubt man jedoch einer neue Studie der Schweizer Spitch AG, ist dieser Ärger eigentlich völlig überflüssig, weil der Computer in der Regel viel rascher helfen könne, als wenn ein Mensch abhebe.

Can AI led conversational commerce change insurance forever

If you’re still following the minutiae of Brexit, if you know exactly what the Backstop entails, and if you understand how the UK’s proposed departure from the EU will affect your consumer rights – congratulations! You’re in a pretty small minority. For most of us, finding out how Brexit will affect us will require us to access expert advice from service providers who have taken the time to understand the impact on ordinary citizens.

Fünf Tipps zum Umgang mit Sprachassistenten

Sprachsysteme sollen Konsumenten das Leben erleichtern. An der Telefonhotline, im Auto bei der Eingabe des Fahrtziels oder der Raumtemperatur. Und bei der Bestellung in einem Onlineshop. Doch nicht immer immer funktioniert das reibungslos. "Ich habe die Frage nicht verstanden" wird zum Dauerbrenner. Die Spitch AG gibt fünf Tipps, wie der Dialog zwischen Mensch und Maschine klappt.

Das können Sprachdialogsysteme heute – und das wird die Zukunft bringen

Wie ausgereift sind die Systeme und wie gut sind unsere Daten geschützt? Georg Theunissen, Vertriebs- und Beratungsdirektor bei dem Sprachspezialisten Spitch, im Interview.

Dieser virtuelle Callcenter-Agent ist Schweizer

Sein Name ist Luka, er beantwortet Telefonanrufe, versteht Schweizerdeutsch und existiert nur virtuell. Der digitale Callcenter-Agent kommt aus Zürich.

Taming the Wolves of Wall Street: voice recognition is the next frontier of compliance

This is where AI-led voice recognition technology comes to the rescue. Not only can it eavesdrop on relevant sales conversations – but also transcribe each call in real time.

My voice is my ultimate password – how biometrics can keep hackers at bay

Piergiorgio Vittori, Global Development Director at Spitch, predicts that we will see ‘voice’ as a mode of authentication increase rapidly in the coming years, as businesses increasingly realise the security benefits.

In Spitch, we collected some tips, based on our experience and feedback from our happy clients and end-users

Companies that truly value their customers know: automated voice interactions can help build a superior customer experience. It is imperative to create efficient, exclusive and mutually beneficial relationships by using voice technologies. Customer expectations evolve continuously, and an increasing number of people learn to talk to voice assistants to get the very best out of it. The strategic direction is clear, and those who adapt first will be the winners.

Der Finanzassistent der SGKB versteht auch Schweizerdeutsch

Ab sofort verfügt der Finanzassistent der St.Galler Kantonalbank über eine Spracherkennung, die auch Schweizerdeutsch versteht.

One year on from GDPR: improved compliance through voice technology

The speech and voice recognition market was valued at $5.15bn in 2016, when GDPR was first adopted by the EU, and is expected to reach $18.30bn by 2023.

Voice Biometrics: Authentication Technology Speaks for Itself

Traditional login systems have enjoyed a remarkable longevity, writes Piergiorgio Vittori. Today, though, they’re no longer fit for purpose. The problem is not with the concept of the username and password combination. Rather, it’s that the system relies on the weakest element of any information security chain: the human being.

Spitch’s voice-driven systems run with or without cloud / Companies can operate the speech system on their own corporate servers for maximum security

With so-called on-premise-deployment, the application runs on servers in the corporate data center of the Spitch customers instead of receiving them as a service from the cloud.

Schnittstelle Sprache

Im Gespräch mit Alexey Popov, Gründer und CEO von Spitch AG, einem führenden Anbieter für Sprachtechnologien, mit denen Unternehmen ihre Kunden automatisch identifizieren, verstehen und bedienen können.

Georg Theunissen spricht beim KI-Infotag Avaya

Spitch ist aktiver Teilnehmer am "AI Info Day - Künstliche Intelligenz im Kundenservice". Die Veranstaltung findet am 22. Mai 2019 bei der Avaya Germany GmbH (Theodor-Heuss-Allee 112, 60486, Frankfurt am Main) statt.

Call Centre: Robot Therapy

In today’s world, customers demand increasingly high levels of customer service, with AI technology that understands reginal language variations, intent and even sentiment, customers are quickly directed to the correct departments and calls can be escalated and resolved in real time.

Spitch stellt virtuellen Call Center Agent Luka vor / Sprachcomputer mit künstlicher Intelligenz kann tausende von Anrufen gleichzeitig alleine erledigen

Unter dem Namen Luka hat der Sprachsystemspezialist Spitch AG  einen virtuellen Call Center Agent vorgestellt.

Biometria vocale per identificazione e autenticazione digitali

Tecnologia giovane, ma già applicata in numerosi contesti, la biometria vocale si basa su modelli statistici e reti neurali, non su modelli matematici. Da sola quindi non è affidabile al 100% ma, affiancata ad altri sistemi di verifica, migliora l’esperienza dell’utente ed è accessibile a tutti

Spitch is ready to run the Zurich marathon

Spitch corporate group will take part in the annual Zurich marathon on Sunday, April 28.

Alexey Popov interview: Understanding Customer Voice with Spitch

UC Today attended Call and Contact Centre Expo 2019, one of the UK’s biggest communication and customer experience focused events, to bring you interviews with all the industry’s biggest names.

Le tecnologie vocali arrivano in banca

Le banche italiane ridisegnano il proprio futuro sul cliente. Semplicità, fluidità di utilizzo e sicurezza: anche le tecnologie vocali sono protagoniste del grande progetto di rinnovamento.

Banche e tecnologie vocali: le best practice internazionali anche per il mercato italiano

Secondo una recente indagine B2C condotta da Spitch, azienda internazionale specializzata nello sviluppo e implementazione di soluzioni di tecnologia vocale, solo il 18% degli italiani considera particolarmente utile la possibilità di accedere alla propria posizione bancaria tramite il canale telefonico. Il trend è comunque in aumento, considerando che le più avanzate soluzioni vocali basate su AI e machine learning sono già in grado di garantire massima sicurezza, accuratezza e comprensione del linguaggio, oltre a rendere possibile un’esperienza cliente di livello superiore.

Voice Chatbots gelten als «next big thing» in MarTech

«Wir erhalten beinahe im Wochenrhythmus Anfragen von Unternehmen, die ihre Chatbots um Sprachdialogsysteme ergänzen wollen», begründet der DACH-Chef von Spitch seine Vorhersage in einer Mitteilung.

Spitch erfährt steigende Voice-Nachfrage

"Sprachsysteme erfreuen sich einer wachsenden Beliebtheit und es gibt zahlreiche erfolgreiche Einsatzbeispiele", sagt Georg Theunissen, Director Sales & Consultancy DACH beim Sprachspezialisten Spitch AG.

Customer Experience nel B2B – CMI anno 8 n. 1

Speciale Customer Experience nel B2B

Swisscard, servizio clienti e riconoscimento vocale

Swisscard migliora l'assistenza ai clienti con la soluzione di riconoscimento del parlato di Spitch che analizza il linguaggio e lo elabora semanticamente. Le trascrizioni permettono al customer care di arrivare preparati all’interazione con l'utente

Customer Service Conference 2019

In Spitch we believe in Customer and Client Centricity: proud to be Silver Sponsor of 2019 CMI Customer Service Conference!

Jürg Schleier, Country Manager DACH bei Spitch, im Interview

Customer care digitale: tendenze e applicazioni

Customer care e tecnologie vocali sempre più legate a doppio nodo: trend e usi pratici in azienda.

„Mit unserer voice-to-text-lösung haben wir neuland betreten“

Michael Marek, Head of Operations bei Swisscard, schildert am YukonDaylight Customer Service Summit 2019 einen grossen Verbesserungsschritt im Customer Care seines Unternehmens. Dank künstlicher Intelligenz können Kunden heute ihr Anliegen am Telefon auf Schweizerdeutsch formulieren und werden automatisch zum am meisten geeignesten („next best agent“) Service Center Mitarbeitenden weitergeleitet.

Intervista a Piergiorgio Vittori, Country Manager Spitch Italy. La inarrestabile crescita delle tecnologie vocali nel business.

Oggi abbiamo il piacere di pubblicare un'intervista a Piergiorgio Vittori, Country Manager di Spitch, azienda internazionale che fornisce soluzioni basate su tecnologie vocali al servizio delle imprese.

Spitch präsentiert KI basierte Lösungen und praktische Erfahrungen im Bereich Spracherkennung

Februar in Berlin stattfindenden Messe „CallCenterWorld 2019“ wird Spitch Lösungen und praktische Erfahrungen im Bereich der Spracherkennung mittels künstlicher Intelligenz für Contact Center präsentieren.

Speech technologies market trends shift: from hype to must-have

According to Gartner, AI is almost a definition of hype. Speech recognition, nevertheless, is in the plateau of productivity and NLP/NLU-powered solutions are already moving from hype to the must-have status globally.

Auf KI basierende Stimmen- und Spracherkennung für KMUs

Die Zeit ist reif für den Einsatz von künstlicher Intelligenz (KI) sowie Stimmen- und Spracherkennung bei KMUs. Ob und wie auf KI basierende Spracherkennung auch bei KMUs gewinnbringend eingesetzt werden kann, entscheidet der jeweilige Business-Case.

Gli Italiani sognano davvero i Contact Center robotici?

Attendiamo i risultati delle vendite, ma è dato certo che dispositivi quali Google Home e Amazon Echo abbiano dominato il mercato dei gadget tecnologici negli acquisti per il Natale 2018.

Finance & Customer Experience

TALK ABOUT FINANCE & CUSTOMER EXPERIENCE
06 febbraio 2019 – 9:30 – 13:00
Copernico Milano Centrale

Spitch: Speech Technologies – Switzerland is catching up

Zurich – Rapid change was underway in the patterns of speech tech adoption of leading market players in 2018. While in the minds of many decision-makers speech technologies are still in the hype phase, they have, in fact, reached the plateau of productivity for quite some time.

«Unser Sprachdienst versteht Schweizerdeutsch»

Bisher scheiterten Sprachtechnologien an der unterschiedlichen Aussprache von Schweizer Dialekten. Die vom Russen Alexey Popov in Zürich gegründete Spitch hat bei Amag, der SBB und anderen Firmen Anwendungen im Einsatz, mit denen es trotzdem geht.

Nei Call Center i robot sono pronti a sostituire gli esseri umani, ma gli italiani apprezzeranno?

La ricerca di una società specializzata mostra come il pubblico italiano sembri quasi pronto a ricevere un cambiamento profondo nelle comunicazioni vocali.

Come sono valutate le tecnologie vocali dagli italiani?

Le tecnologie vocali, con tutta probabilità alcune delle novità più grosse dell’anno, iniziano a prendere piede in tutto il mondo. Ma come vengono percepite in italia?

Speech interface solution from Spitch for Avaloq clients

Avaloq clients now have access to voice and speech recognition solutions from Spitch. The speech interface solution was jointly developed by the two companies in close partnership. A prototype was first presented at the Avaloq Community Conference 2018 and the turnkey solution will soon be available to Avaloq clients on the company's Avaloq Software Exchange platform.

2019, l’anno della svolta vocale: digiteremo meno, parleremo di più

Negli ultimi anni la tecnologia ha facilitato l’interazione cliente/macchina, sia a livello di testo, con i chatbot, che vocale, con i voicebot. Oggi l'ascesa dell'intelligenza artificiale collegata alle soluzioni di bot ha riportato sotto i riflettori la voce umana: le soluzioni vocali riconducono, infatti, l’interazione al suo medium originale, appunto, la voce.

La voce come fattore di miglioramento delle nostre vite: alcune potenziali applicazioni delle Tecnologie Vocali nella Sanità e nel Wellness

La salute della persona e della comunità, e tutte le attività economiche, istituzionali ed etiche che ruotano intorno a questo settore, ha una valenza umana cruciale, spesso purtroppo non supportata da una adeguata base tecnologica innovativa.

Swisscard und Spitch Gewinner bei den Golden Headset Awards 2018

Zürich – Als Pionier setzt Swisscard eine Voice-to-Text-Technologie ein, die Schwizerdütsch erkennt und semantisch verarbeitet. Der Vorteil: Kunden müssen sich nicht mühsam durch ein Auswahlmenü klicken, sondern können ihr Anliegen verbal äussern – so, wie ihnen der Schnabel gewachsen ist.

Speak to me: le tecnologie vocali ascoltano il cliente con il sondaggio di Spitch

Le parole per dirlo: gli assistenti vocali e il dialogo del futuro

La Customer Experience passa attraverso l’interazione con chatbot e assistenti vocali: il trend è oramai consolidato per aziende, banche e servizi di utilità pubblica. La relazione diventa dinamica, con il cliente/utente che si pone in un rapporto dialettico con il proprio interlocutore, non ponendosi più come destinatario di messaggi a senso unico.

Autenticazione biometrica: le speech technology basate su intelligenza artificiale che danno voce al cliente (in sicurezza)

Le aziende stanno fortunatamente sdoganando l’Intelligenza Artificiale, uscendo dalla teoria delle buzzword e implementando soluzioni di sempre maggiore impatto su risultati e processi aziendali.

Lingware webinar: what you missed and need to know

Join our new webinar to learn more

I bisogni e le aspettative delle banche nel processo di trasformazione digitale

Oggi abbiamo il piacere di pubblicare un'intervista a Monica Bisacca, sales manager di Spitch azienda internazionale che fornisce tecnologie vocali per le aziende.

La voce può essere la password più sicura di tutte?

Secondo Spitch, società svizzera specializzata nelle tecnologie vocali, la biometria vocale è più sicura delle impronte digitali e del riconoscimento facciale. L’intervista di GQ

Spitch recognised as Growth Stage company in Forrester’s report on speech analytic solutions

The report, New Tech: AI-Fuelled Speech Analytics Solutions, provides a timely acknowledgement of the growth of AI in speech analytics, as well as highlighting the strength of Spitch’s position in the market.

Tecnologie vocali, intervista al CM Spitch Piergiorgio Vittori

Intervistiamo Piergiorgio Vittori, Country Manager Italy di Spitch, che ci spiega la visione dell’azienda, le strategie per il futuro e le novità della biometria vocale.

Can Spitch Lingware Suite make the difference when implementing language processing technologies?

Join our new webinar to learn more

A quando l’assistente vocale?

Diversi osservatori evidenziano una crescita importante del ricorso agli assistenti vocali nelle transazioni commerciali on line e anche come strumento di informazione e interazione tra aziende e consumatori.

Intervista a Rosa Molteni di Spitch. La voce protagonista nella relazione con il cliente.

Oggi abbiamo il piacere di pubblicare un'intervista a Rosa Molteni, marketing e communication manager di Spitch azienda internazionale che fornisce soluzioni e servizi professionali di analisi vocale per le aziende.

Could voice recognition have prevented Boris Johnson being prank called?

Russian pranksters Vladimir “Vovan” Kuznetsov and Alexei “Lexus” Stolyarov were behind the call, in which one of the duo pretended to be the newly-elected Prime Minister of Armenia Nikol Pashinyan.

GDPR Implications for Speech Technology

Since GDPR requires opt-in customer consent before companies can collect, process, or store a consumer’s Personal Information (PI) data, and expands the traditional definition of PI to include a user’s location, health and genetic data, sexual orientation, race, ethnicity, religious beliefs, or political opinions, one could ask: what’s more personal than the sound of someone’s voice?

GDPR: come gestire la biometria e le altre tecnologie vocali

Una riflessione del CEO di Spitch Alexey Popov sugli aspetti legali dell’utilizzo della biometria e delle altre tecnologie vocali in riferimento all’applicazione del GDPR.

How tech can save the day on MiFID II compliance

Brian Martin looks at speech-to-text technology - which he says could be a key part of MiFID II compliance for 'behind schedule' financial advisers