Zürich Area – Switzerland – Home Office
Leading customer implementation projects
Qualifikationen | Qualifications:
- Number of Years of Work Experience: 5+
- Well-developed technical skills with the ability to learn fast
Verantwortlichkeiten | Responsibilities:
- Leading customer implementation projects
- Orchestrating internal engineering and technical delivery resources
- Understand the correlations within product portfolio and staff skillsets
- Supporting customer on the technical level and engage their staff
- Managing customer expectations
- Defining and creating project plans and milestones
- Understanding end solutions and demonstrating them to customers
- Recognizing cross and upsell potential during the project phase
- Providing customers with training and workshops
- Providing feedback to the Product Management and R&D organizations on the technical requirements in the market
Bevorzugte Erfahrung | Preferred experience:
- A proven track record of relevant industry experience (Speech Technology, Call Centres, Customer Experience)
- Leading IT projects with several stakeholders internally as well as externally
- Knowledge in the area of PBX and Contact Center systems (Avaya, Genesys, Cisco, Teams and others) is of big advantage
- Familiarity with artificial intelligence, natural language processing is a plus
- Technical management and customer-facing experience with a business-driven mindset
Fähigkeiten | Skills:
- Ability to work on system integration requirements
- Interest in Conversational AI applications
- Eager and able to work in a multicultural environment
- Very good communicator
- Fluent in English and German (written and spoken)
- French language skills is a big plus
- A self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision
