Customer Experience: How Banks can do Better?
Spitch AG in partnership with the British Bankers’ Association (the BBA) held a webinar discussing “Customer Experience: How can banks do better?”. It is the continuation of a series of events following the resounding success of earlier Spitch and BBA events. Voice technologies have a growing influence on all aspects of the banking industry around the world. The webinar gathered together experts from the UK and Switzerland with an international audience of bankers to share ideas about voice technology user experiences. Today, banks seek to minimize operational costs while offering a higher service level. Voice technologies provide assistance to achieve these objectives.