On 27 January 2021, the Swiss Finance + Technology Association (SFTA) hosted an online event called “Voicebots for Banking: How AI Can Improve Your Customer Experience”. Stephan Fehlmann, Senior Business Development Manager Spitch was invited to contribute with an expert keynote speech on the topic followed by a panel discussion with other industry experts and questions from the audience.
The keynote presentation contained an outline of some of the great challenges faced by customer services today, as well as the importance of the seamless end-to-end omnichannel approach providing the best possible level of quality consistently while adhering to data security rules.
You can find out more about this event by watching the video:
