Knowledge Base (KB) is a value-adding support tool for knowledge and factual data management that is seamlessly integrated with other conversational platform components and widens opportunities for automation and quality service. KB provides answers to frequently asked questions and multiple on-demand resources, including access to structured and unstructured data for staff and customers in voice and text dialogues. KB supports both bots and agents including in prompt mode.
A universal solution to resolve knowledge and factual data management issues in a contact center of any size.
Use the Speech Analytics solutuion from Spitch to automatically identify the best content that your agents could provide to your customers.
A unique feature made possible by a seamless combination of Knowledge Base and Speech Analytics within an omnichannel conversational platform
Saves costs and worktime by automating knowledge management 24/7
AI-supported content generation for Knowledge Base from recorded conversations
Seamless integration with other conversational platform components
Voice and text omnichannel Virtual Assistant interface/ part of Agent Assist package
Offered as a part of a turnkey solution and requires little or no effort on the client side