Spitch, an established Swiss company with a global presence specializing in Speech Analytics and Spoken Language Technologies, is proud to Sponsor The Customer Experience 2020 conference, organized by CMI Customer Management Insights. The event explores the future of customer relationships. The conference is in the Palazzo Delle Stelline in Milan, on 12 October 2017. The conference is divided into thematic sections to deepen the strategies and technologies that impact Customer Experience. The emphasis will be placed on current applications and future continuous improvements delivered by disruptive innovations in terms of both guidelines and solutions.

Spitch is proud to join our innovative industry peers since its speech recognition solution is the first to successfully resolve complex spoken dialects e.g. Swiss German delivering unmatched accuracy levels in enterprise solutions utilized by millions of daily users (e.g. SBB’s voice-controlled mobile app). The modular Spitch solution also delivers highly accurate voice-driven IVR solutions that work effectively with free speech and keywords. Spitch will share its experience and best practice in the Italian customer experience management market whilst bringing an international insight using success stories from Switzerland and The UK.

Spitch Italy representatives – Rosa Maria Molteni, Marketing and Communication Manager, and Shoin Hatano, Business Development Manager ― will be happy to discuss how these solutions deliver improvements and benefits across many industry verticals.

The conference will be a milestone for Italian CX Industry. Please visit the event’s page to find out more about the Agenda and conditions of participation.