axélero, a leading technology partner focused on digital transformation , chose Spitch, an established Swiss company with a local subsidiary in Italy, specialized in Speech Technologies and Solutions, to add voice to axel.ai, an AI-based quantistic platform designed by axélero Next.
The integration of voice technologies allow the conversion of natural language into text, and vice versa, leading to a superior quality interaction to axel.ai users, also via voice channels. Furthermore, it may offer the caller’s biometric identification&verification and sentiment analysis in all vocal interactions. Spitch was selected after a thorough evaluation of similar solutions, as the best matching solution to axel.ai requirements and axélero client needs.
“axélero is creating an exclusive range of omnichannel solutions based on the AI platform axel.ai, thanks to Spitch voice technologies. Processing voice, which is the preferred channel in many cases, will highly benefit from combined semantic and phonetic machine-learning algorithms on axel.ai, together with the addition of sentiment analysis and biometric voiceprint identification. We are delighted about our partnership, which will both improve customer experience and reduce operating costs”, comments Stefano Mancuso, Head of axélero Next.
Piergiorgio Vittori, Spitch Global Development Director and Country Manager Italy agrees: “We are proud to cooperate with axélero, one of the most innovative players on the Italian market, able to deliver effective solutions both for internal processes and customer relations. Together we provide a top level customer experience on any interaction channel to any customer, as a part of digital transformation: a better service with lower costs.”