Spitch, a leader in voice biometrics solutions for contact centers, is proud to announce its inclusion in the prestigious list of Top 10 Biometric Solution Providers ranked by GRC Viewpoint, one of the most authoritative voices on Governance, Risk & Compliance research. This recognition is a testament to the standard of excellence that the industry has come to expect from Spitch in the biometrics solution space.
The biometric technology is evolving rapidly, and Spitch is at the forefront, providing cutting-edge solutions that excel on all the key metrics including fraud prevention and accuracy. Our commitment to precision and reliability has positioned us among the elite in the field.
“We use biometrics in three main scenarios. The first scenario involves verification during human-to-human conversations, for example in a call center. Significant cost savings, as well as improvements in customer and agent experiences, are achieved in this scenario. The other one lies with the implementation of the solution in an ‘IVR’ (Interactive Voice Response) or a Virtual Agent. Both text-dependent and hybrid approaches can be used here to authenticate the customer within the first interaction. Finally, the third application scenario utilizes voice biometrics to distinguish individuals within a group, for instance, for fraud detection,” says Alexey Popov, CEO of Spitch. “Besides, our customers benefit from being able to obtain all the conversational AI components from the single vendor. Spitch is a one-stop shop for seamlessly interconnected conversational AI products, which makes the complex solutions more cost-effective”, adds Alexey Popov.
Spitch offers a comprehensive range of voice biometric solutions, including identity verification, identification, and fraud detection. Our dedication to security and reliability has been pivotal in achieving this esteemed recognition.
Being acknowledged as one of the Top 10 Biometric Solution Providers reaffirms Spitch’s commitment to excellence. We extend our gratitude to our clients, partners, and the entire Spitch team for their unwavering support.
Contact us to learn more on how voice biometrics can help your business in a variety of use cases.