The Spitch Advisory Board convened on 4 November 2024 at The Dolder Grand Hotel in Zurich. Spitch advisors included Stephan Wick – COO/CIO at Migros Bank; Andreas Krümmel – chairman at Sympany; Beate Hofferbert-Junge – Member of the Management Board at Baloise Group; Gregorio Uglioni – Associate Partner at Forward; Danilo Rivalta – National Counselor at Assintel and President at FINIX Technology Solutions; Raphael Raetzo – Head of Employment Placement at Kanton Bern and Thomas Borer – Founder and Managing Partner at Dr. Borer Consulting.

The meeting was focused on Spitch’s business development, using GenAI for personalized and proactive customer service, strategies for different verticals, and a comprehensive overview of Spitch’s conversational AI platform components, including major recent updates and groundbreaking new products. 

Regarding the private and hybrid cloud customer strategy, Spitch with its’ partners proposed bundling the Spitch platform components and tools (including LLM and RAG) with the hardware (including GPU), installed in public or private cloud, or even on premises, where it is called “AI Cabinet”, to tackle the most complex Gen AI challenges from day one in a comprehensive way, fully compliant with external regulations (including GDPR and DORA) and internal data protection policies. Such is the new reality – a fully managed AI solution that is ready to go right out of the box. Advisory Board members evaluated the market potential for this service across different industries and key regions.

Advisory Board members were excited to get the 360-degree overview on Spitch open platform, including: omnichannel Virtual Assistant in text and voice, Speech Analytics 3.0 Update, Voice Biometrics, Chat Platform, Knowledge Base, Agent Assist, and a completely new AI-powered agent coaching simulator. Board members noted that this excellent product could also be used for agent hiring and onboarding, including inception and socialization. Another hot topic was Spitch’s open platform, strengthening business ties with hyperscalers (including AWS and MS Azure) as well as internal customers’ AI teams.

The formal meeting concluded with a lively dinner that provided further opportunities for networking and informal discussions.

For more information about the Advisory Board meeting outcomes and future plans, please Contact us.