Spitch for Insurance
Helping the Insurance Industry Elevate Customer Service
Learn how Spitch technology helps insurance companies deliver exceptional omnichannel service experiences.
Customers already using spitch products
Service Efficiency that Wins Loyal Customers
A well-crafted digital experience can be the key to attracting and retaining new customers, setting you apart from your competitors. Modernize your customer service operations with Spitch’s award-winning omnichannel conversational platform.
DSK Bank Improves Customer and Employee Satisfaction
Spitch’s omnichannel Virtual Assistant for voice and text significantly reduced the duration of interaction with the bank for customers and improved customer and employee satisfaction. 80% ↑ Average speed of answers + 19% ↓ Cost per call reduction
Voice Biometrics and Virtual Assistant for 24/7 customer support
Award-winning voice bot effectively augments customer support teams. Callers are recognized and authenticated by voice. AHT cut by 20% 24/7 Customer support Best Bot Award
Solutions for Insurance
See How Insurance
Companies Use Spitch Solutions
Recognize and Steer Inquiries
From damage-related insurance claims to new policy quotes, Spitch Virtual Assistant reduces friction by steering inquiries to the right agent with the right skill set. Your agents will see the customer’s context before taking the call, leading to a 20% reduction in average processing time.
Automate Insurance Claims Processing
Our solution can process damage reporting calls in a fully automated way, checking if the caller is insured and informing the customer that he or she will receive a call/email with further instructions on how to get their asset fixed. Hundreds or even thousands of calls may be processed at the same time without any agent involvement.
Offer AI-Powered Self-Service
Offer secure, accurate, and personalized self-services with Spitch natural language processing (NLP), GenAI, and retrieval-augmented generation (RAG)-powered solutions. Whether customers need assistance in both voice and text conversations, Spitch’s Conversational AI can handle a large volume of inquiries without the need for a human agent.
Improve Compliance Monitoring
Spitch uses high-precision keyword spotting and semantic interpretation to help insurance companies monitor compliance, identify breaches, and ensure that clients are following the right scripts.
Get Valuable Data with Real-Time and Offline Speech Analytics
Extract valuable insights from semantic interpretation, speech analytics, sentiment analysis, and emotion detection during verbal exchanges with customers. Improve retention and increase sales based on the analysis of real-time and archived call recordings using the power of LLMs.
Benefits of Spitch for Insurance
The Spitch Advantage for Insurance
15%+ improvement in call steering precision
Decreased waiting times and transfers
Automation of incoming queries
Improved data quality and completeness
New customer acquisition and retention
Virtual Assistant Complements the Baloise Customer Service Offering
Customers who state their query to the assistant are less likely to be manually redirected and in 85 percent of cases reach the appropriate expert first time. This reduces any additional waiting time for the customers and for members of...
