Spitch Knowledge Agent
AI-Powered Knowledge Management System for Exceptional Customer Service
Turn your enterprise knowledge into a customer service asset. Spitch Knowledge Base speeds up service interactions for customers, agents, and virtual assistants.
Customers Already Using Spitch Products
A Unified Knowledge Management System
Answers to Any Customer Inquiry. Anytime.
Agents should not have to waste time searching for solutions. Neither should customers. Spitch Knowledge Base delivers relevant knowledge to any customer support touchpoint, right when it is needed most.
Creation, Storage, and Sharing Simplify Knowledge Management
No more information silos. No more worrying about incomplete, inaccurate, or inconsistent information. Unify and organize all enterprise knowledge for use across your customer support channels.
Agent Support Speed Up Agent Response Time
Integrate critical knowledge into the processes and systems your agents already use, cutting the cost and time required to find answers and resolve cases.
Workforce Productivity Empower Internal Teams
Put up-to-date content at every employee’s fingertips. Automate knowledge management for your service desks, HR teams, marketing, and other functions. Streamline content management thanks to AI-supported content generation, templates, and easy data migration.
Customer Self-Service Help Customers Help Themselves
Be there for your customers, even when the support team is not available. Rely on retrieval-augmented generation (RAG), natural language search, semantic content analysis, and auto-suggestions to deliver faster, more accurate responses in every self-service channel—24/7.
Knowledge Base Uses Cases
Unified Knowledge. Universal Access.
Knowledge Base comes seamlessly integrated as part of the Spitch omnichannel conversational platform, or as a standalone employee knowledge management system
- Contact center
- Partners and agents
- Front office
- Website, app, chatbot, Voice Assistant
- Back-office
- Employee support
- Project teams
- HR
For Your Customer Support Team
For Your Customers
- Website/knowledge base search
- Virtual assistants and chatbots
- Frequently asked questions (FAQs)
- Interactive voice response (IVR)
- In-product search
- Mobile apps
- Community forums
For Your Entire Organization
- Knowledge sharing and collaboration
- Employee training and upskilling
- Back-office support
- Employee helpdesk
- Project management teams
- Human resources
Search with confidence
When customers have questions, they try searching first. Let’s make sure they find what they’re looking for.
Benefits of Spitch Knowledge Management
The Spitch Knowledge Base Advantage
Get new enterprise knowledge management capabilities, backed by next-generation AI, large language models (LLMs), and state-of-the-art RAG technology.
Streamline the Knowledge Management Process with AI
- Automated content generation, content templates, and data migration
- Advanced search capabilities based on context and intent
- Knowledge gap analysis for spotting missing or outdated information
- Flexible content management and collaboration
- Advanced analytics and content reporting
Unify Your Knowledge Sources
- Improve decision-making
- Boost efficiency and productivity
- Deliver consistent information
- Streamline employee and customer support workflows
- Foster improved collaboration
- Enhance customer satisfaction
Increase Productivity
Automate knowledge management 24/7, reduce call volume, and improve Average Handling Time.
+16% increase in agent productivity
Launch Fast
Offered as a part of a turnkey solution and requires little or no implementation effort on the client side.
Launch an integrated knowledge management system in days, not weeks.
Boost Customer Self-Service
Make it easy for customers to solve issues on their own, without the help of a human agent.
+12% increase in customer satisfaction
Major international bank streamlines knowledge management
Implementing Spitch’s Knowledge Base was a game-changer for us. We went from having siloed, inconsistent information to a unified knowledge hub that all our agents can access globally. It has improved our efficiency and, most importantly, our customer satisfaction has soared. Now, no matter where in the world our customers call from, they receive the same high level of service. Spitch has truly transformed the way we handle customer queries, and we couldn’t be more satisfied.
