Spitch for Public Sector
Boost Public Sector Efficiency Today
Explore how government and public sector companies use Spitch Collaborative Agentic AI Platform.
Customers already using spitch products
Deliver Better Digital Experiences
for Constituents
Only 17% of public sector organizations believe their digital transformation initiatives are successful (KPMG). Our goal is to improve this situation with powerful omnichannel solutions built on the latest conversational AI.
24/7 Call Handling
Ensure service availability at all times.
20-25% Automation
of telephone inquiries
100% Compliance Monitoring
of recorded conversations
Intelligent voice technology relieves the burden on the residents’ office in Kreuzlingen
Spitch’s intelligent Virtual Assistants helps Schaffhausen’s road traffic office answer common questions
Intelligent Voice Assistant Providing Services 24/7 and Improving Experience
PagoPA Enhances Customer Support with Spitch’s Virtual Assistant for Payment Status Inquiries
Virtual Assistant Reducing Customer Service Workload
Solutions for Public Sector
Explore How Government and Non-Profit Institutions Use Spitch
Automated Information Provision and Processing of FAQ
GenAI-Augmented Government Omnichannel Self-Service
Give people the flexibility to get help on their own in appointments scheduling, receiving inquiry status information, ordering government services, and a broad range of other tasks in the voice or text channel of their choice. The Spitch platform helps deliver more personalized and intuitive self-service experiences that automate routine issues and take pressure off your contact center agents.
Compliance Monitoring for 100% of Conversations
Spitch Speech Analytics helps monitor compliance with government regulations in service provision round the clock, measuring the level of citizens’ satisfaction, adherence to scripts, and many other parameters. The Spitch Collaborative Agentic AI Platform enables effective compliance monitoring not only in remote channels like voice or text, but also in offline face-to-face conversations, if required in accordance with the applicable legislation.
AI-driven Automated Call Summarization and Categorization for CRM Updating and Compliance
Our AI agents perform call summarization and categorization with precision that surpasses human capabilities, enabling your team to focus on more creative and high-value tasks. This indispensable tool operates seamlessly with or without call recording, strictly adhering to applicable legislation and internal policies. It ensures confidentiality, discretion, and rigorous compliance, while simultaneously enhancing both customer and employee experiences.
Benefits of Spitch for Public Sector
Experience the Spitch Advantage for Public Sector
Reduced Waiting Times
Improved Employee Productivity
Call Centre Automation
Multi-Lingual Capabilities
Intelligent voice technology relieves the burden on the residents’ office in Kreuzlingen
Spitch’s intelligent Virtual Assistants helps Schaffhausen’s road traffic office answer common questions
Intelligent Voice Assistant Providing Services 24/7 and Improving Experience
PagoPA Enhances Customer Support with Spitch’s Virtual Assistant for Payment Status Inquiries
Virtual Assistant Reducing Customer Service Workload
