Trained banking administrator with 34 years of experience in the cooperative banking sector. Over the course of his career, he has held leadership roles in organization, IT, and project management, and has overseen numerous implementation, change management, and digitalization projects in banking.
Drawing on his own practical experience, he understands the needs of customer service centers, IT departments, and executive boards. Michael has also completed additional training in process management and social media.
At Spitch, his focus is on helping banks better understand customer needs, streamline customer service processes, and make digitalization more practical and effective.
