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2016

Juni

Spitch AG und UBM hielten zusammen den Workshop «Customer Experience Management and Contact Centre ― Speech Analytics Technology Trends ― Best Practice and Vision 2020»

1 Juni 2016

Spitch AG und UBM hielten zusammen den Workshop «Customer Experience Management and Contact Centre ― Speech Analytics Technology Trends ― Best Practice and Vision 2020»

Spitch AG, Entwickler von Sprachlösungen für Online Banking, Call Center, und anderen Geschäftsbereichen, hat zusammen mit der UBM einen Workshop, «Customer Experience Management and Speech Analytics — Vision 2020», durchgeführt. Fokussiert hat man sich dabei auf, wie man das Customer Experience Management kostengünstig verbessern kann und somit die Beziehungen zu Kunden und ihre Loyalität noch weiter fördern kann.

Das Ziel des Workshops war es mögliche Anwendungsbereiche von Sprachanalysetechnologien für das Contact Center und das Customer Experience Management zu ergründen. Durch die enorm schnelle Entwicklung der Technologie in den Bereichen des Contact Centers und des Customer Experience Managements, waren wir in der Lage diverse Möglichkeiten und Funktionen für dieses Umfeld zu identifizieren. Ebenfalls gaben die Experten von Spitch ihre Vision für die Industrie wieder und diskutierten was aktuell möglich ist, um sich die bestmöglichen Vorteile gegenüber anderen Firmen verschaffen zu können.

Um über weitere Trends in der Sprachtechnologien-Entwicklung, beste Vorgehensweisen und über Spitch’s Vision 2020 für die Bankenindustrie informieren zu können, organisiert Spitch einen eigenen Event, welcher am 22 September im Hotel Dolder in Zürich stattfinden wird. Falls Sie gerne teilnehmen möchten, senden Sie einfach eine Anfrage an info@spitch.ch

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Veröffentlichungen (English):

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