In FY2025-26, Spitch continued to execute on its strategy of building and scaling its cutting-edge Collaborative Agentic AI Platform – moving beyond “talking AI” to “doing AI,” with a clear focus on trustworthy solutions delivering measurable outcomes for enterprise customer service operations.

Strong financial performance and expanding customer base

Spitch achieved over 25% year-over-year revenue growth, driven by strong demand for enterprise-grade conversational and agentic AI solutions, and supported by continued customer expansion:

• Spitch now serves more than 200 enterprise customers worldwide, including Migros Bank, PostFinance, Helvetia Baloise Group, PagoPa, Amag, CSS, Berner Kantonalbank, BLS, BB Bank, Hera, and over 20 cooperative banks in Germany (Volksbanks), as well as other customers across Europe, the U.S., Central Asia, and Latin America.
• We acquired 46 new customers, while also expanding within core industries including banking, insurance, public services, and utilities.
• Recent growth achievements have placed additional demands on the maturity of our sales personnel, prompting us to add new seasoned professionals to the Swiss and global teams to strengthen capabilities.

A platform approach that covers the full CX lifecycle

During the year, we continued developing our Collaborative Agentic AI platform to support the full before, during, and after interaction cycle across omnichannel customer service – voice, text/chat, and email – focused on improving the customer and employee experience.

The platform unifies key capabilities in a single experience, including:

• Virtual Assistant
• Speech Analytics
• Voice Biometrics
• Quality Management
• Agent Assist
• Agent Training
• Knowledge Agent
• Chat Platform

This unified approach enables organizations to identify automation opportunities with a human-in-the-loop, improve customer journeys, and transform real customer interactions into high-impact training and coaching scenarios for further CX improvement.

Smooth adoption through a step-by-step go-to-market model

A key differentiator in FY2025-26 was our structured go-to-market strategy: customers can progress to a complete Collaborative Agentic AI Platform smoothly, supported by our portfolio of eight core products mentioned above. This makes it easier for enterprises to start with a clear entry use case and expand over time – without disruption, based on tangible ROI results and measurable outcomes.

Rapid market adoption of newly released capabilities

FY2025-26 also demonstrated strong execution: many customers implemented newly released and/or updated products live, including Agent Training and Quality Management – accelerating time-to-value and reinforcing the strength of the platform roadmap.

Exceptional retention and expansion (upsell)

Customer retention remained outstanding, with significant upsell of additional products as part of their journey toward the full Collaborative Agentic AI Platform. This expansion dynamic – combined with new logos – enabled an overall customer base of 200+ and contributed to impressive revenue growth.

Partner ecosystem scaling and becoming self-sufficient

Spitch continued to expand and operationalize its partner program, as outlined in the recent partner-program update. Partners are becoming increasingly self-sufficient, covering more of the sales and delivery cycle end to end, and now generate a significant share of total revenue. This reflects both strong loyalty and successful upsell activity within joint accounts.

Industry-focused professional services, delivered locally with partners

Together with our partners, we delivered comprehensive, industry-focused professional services across the full customer lifecycle, from initial sales engagement through implementation and ongoing optimization. To further strengthen this offering, three new industry champions joined the Swiss and global customer success teams, enhancing our vertical expertise as well as our pre-sales and consulting capabilities.

Delivery is supported by a strong local services network including project managers, analysts, and engineers. Many customers highlight the value of this end-to-end model – especially for complex, enterprise deployments.

Above-market growth in priority regions

Regional momentum accelerated in FY2025-26:

• Germany: new logos and continued expansion across the Volksbanks sector, including additional offerings for the customer segment.
• Italy: strengthened presence, particularly in utilities and financial services, supported by new logos.
• United States: continued progress driven by partnerships and vertical initiatives, especially in construction, including solutions designed for large contact center environments.

We also maintained active engagement in Latin America and Central Asia, supporting long-term growth opportunities in those markets.

Managed services momentum in key segments

Our managed services offerings – especially for Volksbanks, construction, and utilities – added several valued customers, with dozens more already in the pipeline, reinforcing Spitch’s ability to operate and scale AI-driven CX solutions reliably in regulated, high-volume environments.

Ongoing innovation: trustworthy agentic AI

Spitch continued integrating the latest available agentic AI innovations to enhance knowledge retrieval, automation, and effective human–AI collaboration. In parallel, we maintained a strong focus on trustworthy and compliant AI, aligned with the EU AI Act, Swiss regulatory requirements, and other national legislation, while remaining deployment-agnostic across cloud, on-premise, and hybrid environments.

We have entered the next fiscal year with strong momentum, built on loyal customers, a growing partner ecosystem, and continued support from our investors. With our platform strategy, structured adoption model, and industry-focused execution, we look forward to helping even more enterprises achieve measurable outcomes in customer service through collaborative agentic AI.

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