Spitch for Public Sector
Boost Public Sector Efficiency Today
Explore how government and public sector companies use Spitch omnichannel conversational AI.
Customers already using spitch products
Deliver Better Digital Experiences
for Constituents
Only 17% of public sector organizations believe their digital transformation initiatives are successful (KPMG). Our goal is to improve this situation with powerful omnichannel solutions built on the latest conversational AI.
24/7 Call Handling
Ensure service availability at all times.
20-25% Automation
of telephone inquiries
100% Compliance Monitoring
of recorded conversations
Voice Biometrics and Virtual Assistant for 24/7 customer support
Award-winning voice bot effectively augments customer support teams. Callers are recognized and authenticated by voice. AHT cut by 20% 24/7 Customer support Best Bot Award
Solutions for Public Sector
Explore How Government and Non-Profit Institutions Use Spitch
Automated Information Provision and Processing of FAQ
Deliver state-of-the art accuracy in automated FAQ processing for local government offices in voice and text, information provision to residents to improve contact center efficiency, and deliver better customer and employee experiences. Inform the public 24/7 about public administration offices’ working hours, as well as documents and action items required for specific needs. Use the full power of retrieval-augmented generation (RAG) and LLMs to serve the public effectively in all channels like website text bots and voice-driven Virtual Assistants.
GenAI-Augmented Government Omnichannel Self-Service
Give people the flexibility to get help on their own in appointments scheduling, receiving inquiry status information, ordering government services, and a broad range of other tasks in the voice or text channel of their choice. The Spitch platform helps deliver more personalised and intuitive self-service experiences that automate routine issues and take pressure off your contact center agents.
Compliance Monitoring for 100% of Conversations
Spitch Speech Analytics helps monitor compliance with government regulations in service provision round the clock, measuring the level of citizens’ satisfaction, adherence to scripts, and many other parameters. The Spitch conversational AI platform enables effective compliance monitoring not only in remote channels like voice or text, but also in offline face-to-face conversations, if required in accordance with the applicable legislation.
Benefits of Spitch for Public Sector
Experience the Spitch Advantage for Public Sector
Reduced Waiting Times
Improved Employee Productivity
Call Centre Automation
Multi-Lingual Capabilities
DSK Bank Improves Customer and Employee Satisfaction
Spitch’s omnichannel Virtual Assistant for voice and text significantly reduced the duration of interaction with the bank for customers and improved customer and employee satisfaction. 80% ↑ Average speed of answers + 19% ↓ Cost per call reduction
