Experienced technology executive with over 15 years of experience driving technology advancement, AI adoption and digitalization in the contact center. Josef has a PhD in information science from the University of Tokyo where his research focused on applied spoken language technologies. He is a co-founder at Spitch where he currently serves as the company's Chief Innovation Officer and is responsible for driving new cross-functional technology initiatives. His current focus is on the collaborative role of AI in the future of the contact center.
