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Collaborative Agentic AI Platform
Unifying humans and AI to elevate customer service

Virtual Assistant (VA)
Give customers a fast and efficient option for voice and text queries that’s available 24/7.

Speech Analytics (SA)
Automatically monitor 100% of conversations to get valuable insights for your business.

Voice Biometrics (VB)
Identify and authenticate callers in seconds with continuous verification and security.

Knowledge Agent (KA)
Unify and deliver info to your customers and staff wherever and whenever they need it.

Chat Platform (CP)
Deliver assistance in live chat and deploy intelligent chatbots in all channels.

Agent Assist (AA)
Put everything your agents need at their fingertips, with a unified agent desktop.

Agent Training (AT)
AI-powered training that sharpens agent skills, builds confidence, and improves customer interactions with realistic scenario simulations.

Quality Management (QM)
AI-driven monitoring and call scoring for full visibility, compliance assurance, and enhanced agent performance in every customer interaction.

Customer Contact AI Hub
Streamline Heavy Materials Operations & Improve Customer Service
Integrations
Contact Centre Solutions

CRM and Ticketing

Hyperscallers

Others
Solutions
Solutions

Banking
Learn how Spitch technology helps leading banking institutions transform their customer service experience.

Insurance
Learn how Spitch technology helps insurance companies deliver exceptional omnichannel service experiences.

Healthcare
See how the Spitch Collaborative Agentic AI Platform helps the healthcare industry deliver high-quality customer experiences.

Public Sector
Explore how government and public sector companies use Spitch Collaborative Agentic AI Platform.

Utilities
Discover the transformative power of efficient and reliable service, available 24/7 thanks to next-gen conversational AI.

Retail
Learn how Spitch helps retail companies deliver exceptional customer service experiences.
Integrations
Contact Centre Solutions

CRM and Ticketing

Hyperscallers

Others
Consulting and Customer Care

Consulting and Customer Care

Professional Services
Spitch solutions for industries and managed services significantly shorten the implementation cycle, enabling complete replication across business blocks and functions.

Strategic Consulting
Spitch solutions for industries and managed services significantly shorten the implementation cycle, enabling complete replication across business blocks and functions.
Newsfeed & Resources

Newsfeed & Resources

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Faces Behind Spitch
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Company
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Josef Novak

Co-founder and CIO at Spitch

Experienced technology executive with over 15 years of experience driving technology advancement, AI adoption, and digitalization in the contact center. Josef has a PhD in information science from the University of Tokyo where his research focused on applied spoken language technologies. He is a co-founder at Spitch where he currently serves as the company's Chief Innovation Officer and is responsible for driving new cross-functional technology initiatives. His current focus is on the collaborative role of AI in the future of the contact center.