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Vacancies

Business Data Analyst
Responsibilities

You will take part in the following processes:

  • Designing, implementing and testing dialogue scripts for virtual assistants (Graphic reflection of dialog trays via Visio-like editor)
  • Creating datasets for training NLU models: analyzing and marking dialogue recordings
  • Evaluating model training results
  • Creating and evaluation semantic markers for Speech Analytics solution
  • Developing and evaluation reports for Speech Analytics solution
  • Creating presentations and customer related documents, participation in customer meetings during pre-sale and project delivery
  • Participating on face-to-face customer meetings, presenting project delivery approaches and results
Requirements

The perfect candidate takes interest in the field of speech technologies, chatbots, virtual assistants, etc., as well as is:

  • A native Swiss-German speaker.
  • Fluent in English.
  • Comfortable working independently and collaborating remotely.
  • Computer literate.
  • A good communicator.
  • A sharp thinker with strong problem-solving and analytical skills.
  • A student or graduate of linguistics or technical sciences.

Python or Javascript knowledge and prior experience in a technical support role or business analyst would be a plus.

Technical support engineer (EMEA Professional Services)
Responsibilities
  • Design, implementation and assessment of chatbots/virtual assistants dialogue scripts
  • Communicate effectively with customers to understand their technical issues.
  • Gather relevant technical details to diagnose and troubleshoot problems.
  • Independently resolve simple to middle-level technical support cases.
  • Patch and update software
  • Provide technical assistance to customers, guiding them through technical challenges.
  • Collaborate with third-line engineers and escalate complex issues when necessary.
Requirements
  • Experience with Docker, Python, networking, databases, Linux, and Ansible.
  • Familiarity with cloud computing platforms (optional).
  • Knowledge of Kubernetes (optional).
  • Experience with SIP and telephony systems (optional).
  • Familiarity with Terraform (optional).
  • Good communication skills
  • Fluency in English. German or French is a plus
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Prior experience in a technical support role is a plus
Chatbot data analyst (EMEA Professional Services)
Responsibilities
  • Design, implementation and assessment of chatbots/virtual assistants dialogue scripts
  • Graphic reflection of dialog trays via Visio-like editor
  • Creation of datasets for training recognition models: analyze and markup dialogue recordings
  • Evaluation of model training results by means of SPitch intuitive toolset.
Requirements
  • Experience of working within speech analytics area as business analyst or technical support engineer
  • Technical education or a degree in linguistics
  • Fluent English, Advanced German, French or Italian
  • Fluent or advanced Arabic, preferably Omani dialect would be a strong advantage
  • Comfortable working independently and collaborating remotely
  • Convincing communication skills
  • Strong problem-solving and analytical skills
  • Proficiency in Python would be an advantage
Business Development Manager Italy
Responsibilities
  • Lead generation in the market segments defined in the Italian strategy.
  • Business Development activities, including but not limited to:
    — Market analysis (product interest, market players, customer’s needs etc.)
    — Analysis of current projects/clients for additional proposition (upsell)
  • Establishing highly strategic, thoughtful, and deliberate business plans
  • Participating with the Executive team in developing Go to Market plans, ensuring the efficient execution of those plans
  • Ensure the detection of the current situation and development opportunities of the market, through the collection of quantitative-qualitative data to be shared with your manager.
  • Demonstrating Spitch products and services suite differentiating the Spitch product offering/services within the market
  • Take new lead from qualification to execution.
  • Forecasting pipeline revenues and recording in company’s CRM tool.
  • Tracking progress against targets on an ongoing basis and take necessary action to refocus efforts.
  • Delivering consistently against all targets
  • Collaborate with other departments such as Presales, Project management, R&D, Finance, Legal, e.g.
  • Ensuring the definition, negotiation, and annual conclusion of commercial contracts with clients and partners
Requirements
  • Excellent knowledge of the contact center market.
  • Deep knowledge and strong connections in one or more industry verticals from the list: Banking and insurance, utilities, public administrations, BPO
  • Knowledge of Conversational AI technology technologies and applications is a great value addition.
  • Existing relationships with key executives in major CC platform/solution and corresponding gold/platinum reselling partners and/or in major customers in the defined target.
  • Hunter profile – a passionate driver to business development and sales.
  • Sound knowledge of business development/sales and customer service practices and principles.
  • Strong focus on results, problem-solving skills and proactivity.
  • Proactive, business-focused, data-driven and ROI-minded maximize revenue and ensure competitive position in the market.
  • Exceptional planning/organization skills.
  • Capability of translating strategy into specific business actions.
  • Contact center, Information technology and consultancy background is a must.
  • Confident verbal/ presentation/written communication skills.
  • Strong relationship development/negotiating/closing skills.
  • Resilience.
  • The ability to work both independently as well as part of a team.
  • Professional work ethic, proven problem-solving skills, excellent interpersonal skills.
Skills
  • Number of Years of Work Experience in the contact center:10+
  • Proven sales track record with a strong knowledge of the industry
  • Availability for travel within Italy
  • Italian native speaker
  • Fluency in written and oral English
IT Project Manager (Conversational AI)
Qualifications
  • Number of Years of Work Experience: 5+
  • Well-developed technical skills with the ability to learn fast
Responsibilities
  • Leading customer implementation projects 
  • Orchestrating internal engineering and technical delivery resources
  • Understand the correlations within product portfolio and staff skillsets
  • Supporting customer on the technical level and engage their staff
  • Managing customer expectations
  • Defining and creating project plans and milestones
  • Understanding end solutions and demonstrating them to customers
  • Recognizing cross and upsell potential during the project phase
  • Providing customers with training and workshops
  • Providing feedback to the Product Management and R&D organizations on the technical requirements in the market
Preferred experience
  • A proven track record of relevant industry experience (Speech Technology, Call Centres, Customer Experience)
  • Leading IT projects with several stakeholders internally as well as externally
  • Knowledge in the area of PBX and Contact Center systems (Avaya, Genesys, Cisco, Teams and others) is of big advantage
  • Familiarity with artificial intelligence, natural language processing is a plus
  • Technical management and customer-facing experience with a business-driven mindset
Skills
  • Ability to work on system integration requirements
  • Interest in Conversational AI applications
  • Eager and able to work in a multicultural environment
  • Very good communicator
  • Fluent in English and German (written and spoken)
  • French language skills is a big plus
  • A self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision
Product and Application Presales Engineer (Customer Service Experience)
Qualifications
  • Number of Years of Work Experience: 5+
  • Well-developed technical skills with the ability to learn fast
Responsibilities
  • Working with clients and partners as contact reference for Spitch products and solutions for user experience, applications, and use cases
  • Elaborating technical and feature requirements of the target use-case with customers/partners for speech-enabled business applications
  • Working with Sales Managers and the Professional Services team to develop work estimates and a high-level solution description for tailored speech applications and technology integration based on preliminary requirements
  • Eroduct demo support and presentation to customers / partners
  • Providing technical and user support locally
  • Assisting with Request for Proposal (RFP), Request for Quote, tender responses
  • Presentation assistance - research customers, track down and document existing systems, organizing information, etc.
  • Providing customers and partners with technical training and workshops
  • Providing feedback to the Product Management and R&D organizations on technical as well as business requirements in the market and application ideas
Preferred experience
  • Knowledge in the area of PBX and Contact Center systems (Avaya, Genesys, Cisco, Teams and others) is of big advantage
  • Familiarity with artificial intelligence, natural language processing is a plus
  • Technical management & customer facing experience with a business driven mindset
Skills
  • A proven track record of relevant industry experience (Speech Technology, Call Centres, Customer Experience)
  • Ability to work on system integration requirements
  • Interest in Conversational AI applications
  • Eager and able to work in a multicultural environment
  • Very good communicator
  • Fluent in English and German (written and spoken)
  • French language skills are desired
  • A self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision
Business Development Manager (Conv. AI for Manufacturing)
Qualifications
  • Number of Years of Work Experience: 5+
  • Well-developed customer network within the German Manufacturing market
Responsibilities
  • Analyzing the German market and develop a strategy to position Spitch Manufacturing offering
  • Establishing highly strategic, thoughtful, and deliberate business plans
  • Demonstrating Spitch products and services suite differentiating the Spitch product offering/services within the Manufacturing market 
  • Participating with the Executive team in developing Go-to-Market plans for each of the channel partners, ensuring the efficient execution of those plans
  • Developing proposals and negotiating channel/pricing/contractual agreements
  • Tracking progress against targets on an ongoing basis and take necessary action to refocus efforts
  • Forecasting sales pipeline revenues and recording in CRM tool
  • Serving as primary customer point of contact, ensuring that all partners and customers receive a professional handover to the Solution team and Technical Services team
Preferred experience
  • Excellent knowledge of the German Manufacturing market
  • Existing relationships with key executives in major Manufacturing companies
  • Hunter profile – a passionate driver to develop and retain profitable relationships
  • Sound knowledge of software sales and customer service practices and principles
  • Familiarity with artificial intelligence, natural language processing, and customer service is a plus
Skills
  • Customer and sales-oriented behaviour
  • Excellent listening, negotiation and presentation skills
  • Ability to be present and communicate credibly and effectively at all organization levels, including C-level
  • Ability to adapt ideas individually according to customer needs and desires on the spot
  • Strong negotiating/closing skills
  • Resilience
  • Ability to work in a geographically dispersed and multicultural, international team
  • Exceptional planning/organization and communication skills
  • Fluent in English and German (written and spoken)
  • Self-disciplined and self-motivated individual, able to work with a minimum of direct supervision
Business Development Manager (Conv. AI for Insurance)
Qualifications
  • Number of Years of Work Experience: 5+
  • Well-developed customer network within the German Insurance market
Responsibilities
  • Analyzing the German market and develop a strategy to position Spitch Insurance offering
  • Establishing highly strategic, thoughtful, and deliberate business plans
  • Demonstrating Spitch products and services suite differentiating the Spitch product offering/services within the Insurance market
  • Participating with the Executive team in developing Go-to-Market plans for each of the channel partners, ensuring the efficient execution of those plans
  • Developing proposals and negotiating channel/pricing/contractual agreements
  • Tracking progress against targets on an ongoing basis and take necessary action to refocus efforts
  • Forecasting sales pipeline revenues and recording in CRM tool
  • Serving as primary customer point of contact, ensuring that all partners and customers receive a professional handover to the Solution team and Technical Services team
Preferred experience
  • Excellent knowledge of the German Insurance market
  • Existing relationships with key executives in major Insurance companies
  • Hunter profile – a passionate driver to develop and retain profitable relationships
  • Sound knowledge of software sales and customer service practices and principles
  • Familiarity with artificial intelligence, natural language processing, and customer service is a plus
Skills
  • Customer and sales-oriented behaviour
  • Excellent listening, negotiation and presentation skills
  • Ability to be present and communicate credibly and effectively at all organization levels, including C-level
  • Ability to adapt ideas individually according to customer needs and desires on the spot
  • Strong negotiating/closing skills
  • Resilience
  • Ability to work in a geographically dispersed and multicultural, international team
  • Exceptional planning/organization and communication skills
  • Fluent in English and German (written and spoken)
  • Self-disciplined and self-motivated individual, able to work with a minimum of direct supervision