Vacancies

• working with clients and partners as contact reference for Spitch products and solutions for user experience, applications, and use cases
• elaborating technical and feature requirements of the target use-case with customers/partners for speech-enabled business applications
• working with Sales Managers and the Professional Services team to develop work estimates and High-Level Solution description for tailored speech applications and technology integration based on preliminary requirements
• product demo support and presentation to customers / partners
• providing technical and user support locally
• assist with Request for Proposal (RFP), Request for Quote, tender responses
• presentation assistance - research customers, track down and document existing systems, organize info etc.
• providing customers and partners with technical training and workshops
• providing feedback to the Product Management and R&D organizations on the technical as well as business requirements in the market and application ideas.

• a proven track record of relevant industry experience (Speech Technology, Call Centres, Customer Experience)
• ability to work on system integration requirements
• interest in conversational AI applications
• technical management & customer facing experience and skills
• eager and able to work in a multicultural environment
• very good communicator
• fluent in English and German (written and spoken)
• French is a big plus
• a self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision

• knowledge in the area of PBX systems (Avaya, Genesys, Cisco and other) is a must
• familiarity with artificial intelligence, natural language processing is a plus

• Finden, identifizieren, entwickeln und gewinnen von Kunden für das Spitch-Lösungsportfolio
• Finden und entwickeln von Partner für die Spitch-Produkte-Palette
• Das Spitch Image im Schweizer Markt weiter stärken und ausbauen
• Weitere Strategien mit Bestandeskunden ausarbeiten und unterstützen
• Enge Zusammenarbeit mit unserem Solution Delivery Team und unseren Integrationspartnern
• Verträge verhandeln und Vereinbarungen schliessen
• Durchführen von persönlichen und virtuellen Kundengesprächen sowie Unternehmensvorstellungen

• Fähigkeit, Kundengelegenheiten von A bis Z zu identifizieren, weiterzuentwickeln und zum Abschluss zu bringen
• Die Fähigkeit den Business-Nutzen aufzeigen zu können
• Fähigkeit semi-technische Angelegenheit zu verstehen und in Business-Sprache wiederzugeben
• Fähigkeit auf C-Level Stufe effektiv zu kommunizieren, präsent zu sein und Einfluss zu nehmen
• Kunden- und vertriebsorientiertes Verhalten
• Fähigkeit, mehrere Kunden gleichzeitig zu führen und weiterzuentwickeln
• Fähigkeit, in einem geografisch verteilten internationalen Team zu arbeiten
• Perfektes Deutsch in Wort und Schrift
• Gute Englischkenntnisse in Wort und Schrift
• Französisch ein grosses Plus
• Mehrere Jahre Erfahrung im Verkauf von Software und/oder IT-Lösungen
• Ausgezeichnete Fähigkeiten im Zuhören, Verhandeln und Präsentieren
• Ausgeprägte mündliche und schriftliche Kommunikationsfähigkeiten

• Identify target audiences and develop marketing plans with specific objectives across different channels
• Lead the execution of marketing programs from start to finish, leveraging internal support and collaboration with the global marketing team
• Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies
• Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies
• Define marketing strategies for successful lead generation campaigns
• Act as primary contact for local media, analysts,and PR agency
• Attend events, as needed
• Support the global marketing team in company’s Web page future design

• Master’s degree a plus
• Proficiency with online marketing and social media strategy
• Proven experience designing interactive applications and networking platforms
• Willingness and ability to travel
• Established press and media contacts

• Bachelor’s degree in marketing, business, or related field
• Excellent written and verbal communication skills
• Proven experience developing marketing plans and campaigns
• Metrics-driven marketing mind with eye for creativity
• Experience with marketing automation and CRM tools

• Driving sales revenue by building/closing a strong pipeline for direct and partner channels
• Establishing highly strategic, thoughtful, and deliberate business plans
• Participating with the Executive team in developing Go to Market plans for each of the channel partners, ensuring the efficient execution of those plans
• Developing proposals and negotiating channel/pricing/contractual agreements
• Demonstrating Spitch products and services suite differentiating the Spitch product offering/services within the market
• Forecasting sales pipeline revenues and recording in CRM tool
• Tracking progress against targets on an ongoing basis and take necessary action to refocus efforts
• Delivering consistently against all targets
• Serving as primary customer point of contact, ensuring that all partners and customers receive a professional handover to the Solution team and Technical Services team

• Excellent knowledge of speech technology technologies and applications
• Existing relationships with key executives in major CC platform and corresponding gold/platinum reselling partners
• Hunter profile – a passionate driver to sell, develop and retain profitable relationships
• Sound knowledge of sales and customer service practices and principles
• Exceptional planning/organization skills
• Technical background is a plus
• Confident verbal/ presentation/written communication skills
• Strong negotiating/closing skills
• Resilience
• The ability to work both independently as well as part of a team
• Professional work ethic, proven problem-solving skills, excellent interpersonal skills

• Number of Years of Work Experience: 5+
• Native in the English language
• Availability for travel

Spitch seeks candidates with strong credentials, who prioritize customers and value dynamic work cultures, teamwork, effective interpersonal skills and respect technical leadership to build world class technology and customer relationships.

Please provide your resume along with your cover letter outlining the following key criteria:

• Sales goals and achievements during the last three years
• KPI’s
• Primary personal customers during last three years
• Personal network of contacts in the speech technology industry

• working with partners and customers as contact reference for all technical aspects of Spitch products and solutions
• providing partners and customers with demo, technical training and support
• elaborating technical and feature requirements of the target use-case with customer/partner for speech-enabled applications
• working with the Sales Managers and the Professional Services team to develop work estimates and High-Level Solution description for tailored speech applications and technology integration based on preliminary requirements
• providing technical content to sales proposals
• providing feedback to the Product Management and R&D organizations on the technical requirements in the market and application ideas
• assist with Request for Proposal (RFP), Request for Quote, tender responses

• Number of Years of Work Experience: 5+
• Multi-skill capabilities and ability to collaborate in multi-disciplinary tasks:
  — Project and delivery management
  — Customer relationship abilities
  — Technical skills in terms of basic Linux platform management
• Contact Center platforms - basic knowledge:
  — Main components (SBC, ACD, PBX, IVR, etc.)
  — Main protocols (SIP, CTI, etc.)
• Technical management & customer facing experience and skills
• A very good communicator
• A self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision
• Native in the English language
• Availability for travel
• Technical background (e.g. Electrical Engineering, Computer Science or similar)

• Technical skills in terms of scripting (Bash) and programming in Python or other programming languages (Javascript, C/C++, etc.)
• Computational Linguistic skills:
  — Ability to manage / filter / expand audio & text corpora
  — AI/NLU training and testing experience
  — Shell/Scripting competences
  — Speech To Text and Text To Speech basic skills
• Cloud deployment – basic knowledge:
  — Containers (dockers, Kubernetes, etc.)
  — Cloud capabilities (focused mostly on AWS features, and Azure as nice to have)
• Security strategies and mechanisms
• other language would be a plus (Spanish being the preferred one)

• Listening to recordings in required language and making transcriptions.
• Meeting the deadlines.
• Working from home and reporting remotely to annotation manager

• Candidates must be native speakers of the required language
• Comfortable to work independently and collaborate remotely.
• Computer literacy and time management skills.
• Must have good listening and spelling skills.