Experienced Business Analyst with a background in Business Administration and Management and a strong passion for technology and innovation. She holds an MSc in Business and Entrepreneurship and has spent around ten years working in digital transformation, customer experience, and conversational AI, with a particular focus on improving customer interactions and service experiences. With an international background, she brings curiosity, adaptability, and a practical approach to solving complex challenges and connecting business needs with technology.
Articles by Linda Graziano
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