Spitch in partnership with the British Bankers’ Association (the BBA) held a business webinar “Customer Experience for Banks: Can we do better & lower costs by using speech technologies?”. Growing importance of voice technologies in the banking industry around the world gathered together more than one hundred banking industry experts from the UK, Switzerland, Italy, Germany and other European countries.
During this webinar, participants discussed how banks currently leverage Voice Biometrics (VB) and Speech Analytics (SA) to build a better customer experience, boost sales and decrease costs; how Speaker Identification and cascade sentiment analysis provides businesses with a client centric, 360 degree view; what is the difference between speaker verification and identification and its business value; How banks and other companies use VB and SA to better comply with regulatory requirements, and avoid regulatory fines and compensation claims; how to support the growth and internationalisation of their businesses and many others.
During this webinar Spitch mentioned that in the past, it was not possible to use customer identification in standard solutions because of a latency issue that inevitably appeared on large populations of voiceprints. Now the situation changed and modern identification technologies are making it possible now.
About the organisers:
Spitch is a rapidly growing Swiss based Speech Analytics and Spoken Language Technologies company with a global perspective and a bespoke approach. In addition to Switzerland, and the U.K., Spitch is currently active in the German, U.S., French, Italian, and Russian markets. Spitch is the first provider of solutions for Swiss German (Schwiizerdütsch) and its many dialects.
The BBA is the leading trade association for the UK banking sector with 200 member banks headquartered in over 50 countries with operations in 180 jurisdictions worldwide. As the representative of the world’s largest international banking cluster the BBA is the voice of UK banking.
