The contracts concluded through teleselling are a valid resource for companies, but they also require great efforts. First of all the recording of the conversation, but above all a high level of accuracy in terms of compliance, which usually requires hours and hours of manual checks by the Quality Control team. Is it possible to reduce human effort and associated costs?
Piergiorgio Vittori explains the advantages of Speech Analytics for compliance verification automation to IASS microphones (interview in Italian language).
